Product Support Specialist I - York, United States - Teleosoft, Inc.

Teleosoft, Inc. York, United States

2 weeks ago

Description

Job Description

Job DescriptionCompany Description

Teleosoft, Inc. is a small but fast-growing company in south-central Pennsylvania and is a leader in providing software solutions to county government offices across the country, improving their safety, efficiency, and capabilities. We are seeking talented, motivated individuals who have a desire to serve our clients by developing quality products that deliver tremendous value.

Location

This opening is hybrid (two days work from home and three days on-site in the York, PA area).

Job Description

We're looking for a motivated candidate to join our Product Support team at Teleosoft, Inc., a leading software company in the civil government sector.

We need a hungry and energetic person to help us continue to serve and delight our expanding client base. If you love helping people, have strong communication skills, enjoy problem-solving, and work well in a fast-paced environment, you could be a great fit for our team

In this role, you will:

Provide world-class email and phone support to our multi-state, expanding client base
Analyze technical and software related problems, providing timely feedback and solutions
Master basic database (Microsoft SQL) queries and processes
Create basic SQL reports for clients upon request
Master CountySuite applications and workflows across all states and offices
Master configuration of CountySuite applications
Utilize ticketing management systems to log customer issues and interact with clients in a professional and friendly manner
Assist with the creation of help documents and knowledge base articles to serve our clients
Display a willingness to be flexible as our company continues to grow and change
Foster positive team interactions
Take initiative to promote our values and culture, and nurture company growth

Qualifications

In this role, you will need:

Humility
A love and ability for working with and helping all kinds of people
An ability to build and maintain strong client relationships
Empathy and patience
Excellent written and verbal communication skills
A desire to invest yourself into a growing company
A solutions mindset and strong problem-solving skills
Strong sense of team and a track record of positive team contributions
An eagerness to take on additional responsibility and display initiative
Self-motivation and drive to work through large lists of items quickly
Detail-oriented and quality time-management skills
A love of learning and an ability to learn fast
An ability to think clearly and logically
Flexible schedule (shifts are 9 hours, but Support hours are 8AM to 8PM (EST) Monday - Friday)
A love of technology and an ability to utilize technical skills daily
Experience using Microsoft Office applications (especially Excel) and web applications

If we just described you and if you're eager for a challenge, we'd love to meet you. We look forward to hearing from you soon

Additional Information

Come Join Us

If you have the skill and desire to work in a place where leaders listen and genuinely care, a place that pushes you to grow personally and professionally, and a place where you can put down roots and build a future, then Teleosoft just might be the home for you

We also offer competitive benefits, including a medical/dental/vision plan and a 401(k). And a ping-pong table...

Security Prerequisites

Authorization to work in the U.S.
Fingerprint and Criminal Background Check

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