Vice President Customer Success - Carson City, United States - Lumen Technologies

Description

Vice President Customer Success - South Region
A strong leader who can lead and inspire a team to reach their potential
A customer-first leader with the ability to lead a broad team and drive our company culture and values and with a passion to help our customers be successful
10+year of specialized business experience with 5+ years in leadership
Bachelor's or master's degree in a related field or applicable years of experience
Demonstrated strong communication, written, and formal presentation skills
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction

Proficient in MS office products:
Outlook, Word, Excel, and PowerPoint
This role requires a regular office presence in support of sales management and teams, in accordance with Lumen policy.
Responsibilities

The VP Enterprise Customer Success – will lead the field-based Customer Success organization responsible for protecting, nurturing, and growing Key and Large Enterprise customer relationships.

This role and organization will be responsible for reducing customer decline and overall improving revenue performance of our Enterprise customers.

Leadership and development of organization as well as alignment to sales organization for ensuring smooth onboarding of new logos
Responsible and accountable for the leadership of the Customer Success organization across Enterprise Central
This team will be responsible for the Customer Success motions for our enterprise customers and overall life-cycle management of these customers
Hires, builds, and retains a talented field-based team responsible for customer, product and revenue retention, product adoption and revenue expansion across Enterprise Central
Manage organization of dedicated field Customer Success Executives and support for our Central US customers responsible for managing customer success activities
Partner closely with Sales team on strategic customer opportunities and acquisition initiatives
Leads organization responsible for defining and optimizing the customer lifecycle through developing a trusted advisor relationship and acting as the customer advocate; ensuring and enabling Lumen solutions to help our customers succeed with their business objectives
Fully responsible for annual revenues including all revenue management activities e.g. churn, credits, rerates, payment terms, re-negotiation, renewal
Grow overall revenue through reducing current decline
Creating customer success plans to ensure timely product adoption and value realization/revenue growth
A change agent leader who will build a strong Customer Success team to drive a compelling focus on net revenue growth
A well-rounded, business leader with strong commercially experience who can manage leading indicators, analyze trends, and negotiate with customers to ensure Lumen expand revenues in line with growth aspirations
Clearly articulate the CS vision and strategy across their teams and into the sales ecosystem
The starting salary for this role differs based on the employee's primary work location
Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications
Location Based Pay Ranges
$ $210413 in these states:
AR, ID, KY, LA, ME, MS, NE, SC, and SD
Individual pay is based on skills, experience and other relevant factors
This position is eligible for either short-term incentives or sales compensation
Director and VP positions also are eligible for long-term incentive
Qualifications

A strong leader who can lead and inspire a team to reach their potential
A customer-first leader with the ability to lead a broad team and drive our company culture and values and with a passion to help our customers be successful
10+year of specialized business experience with 5+ years in leadership
Bachelor's or master's degree in a related field or applicable years of experience
Demonstrated strong communication, written, and formal presentation skills
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction

Proficient in MS office products:
Outlook, Word, Excel, and PowerPoint
This role requires a regular office presence in support of sales management and teams, in accordance with Lumen policy.
Responsibilities

The VP Enterprise Customer Success – will lead the field-based Customer Success organization responsible for protecting, nurturing, and growing Key and Large Enterprise customer relationships.

This role and organization will be responsible for reducing customer decline and overall improving revenue performance of our Enterprise customers.

Leadership and development of organization as well as alignment to sales organization for ensuring smooth onboarding of new logos
Responsible and accountable for the leadership of the Customer Success organization across Enterprise Central
This team will be responsible for the Customer Success motions for our enterprise customers and overall life-cycle management of these customers
Hires, builds, and retains a talented field-based team responsible for customer, product and revenue retention, product adoption and revenue expansion across Enterprise Central
Manage organization of dedicated field Customer Success Executives and support for our Central US customers responsible for managing customer success activities
Partner closely with Sales team on strategic customer opportunities and acquisition initiatives
Leads organization responsible for defining and optimizing the customer lifecycle through developing a trusted advisor relationship and acting as the customer advocate; ensuring and enabling Lumen solutions to help our customers succeed with their business objectives
Fully responsible for annual revenues including all revenue management activities e.g. churn, credits, rerates, payment terms, re-negotiation, renewal
Grow overall revenue through reducing current decline
Creating customer success plans to ensure timely product adoption and value realization/revenue growth
A change agent leader who will build a strong Customer Success team to drive a compelling focus on net revenue growth
A well-rounded, business leader with strong commercially experience who can manage leading indicators, analyze trends, and negotiate with customers to ensure Lumen expand revenues in line with growth aspirations
Clearly articulate the CS vision and strategy across their teams and into the sales ecosystem
Benefits

The starting salary for this role differs based on the employee's primary work location
Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications
Location Based Pay Ranges
$ $210413 in these states:
AR, ID, KY, LA, ME, MS, NE, SC, and SD
Individual pay is based on skills, experience and other relevant factors
This position is eligible for either short-term incentives or sales compensation
Director and VP positions also are eligible for long-term incentive
About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact... Join us as we digitally connect the world and shape the future.

The Role

The VP Enterprise Customer Success – will lead the field-based Customer Success organization responsible for protecting, nurturing, and growing Key and Large Enterprise customer relationships.

This role and organization will be responsible for reducing customer decline and overall improving revenue performance of our Enterprise customers.

Leadership and development of organization as well as alignment to sales organization for ensuring smooth onboarding of new logos.

The Main Responsibilities

• Responsible and accountable for the leadership of the Customer Success organization across Enterprise Central. This team will be responsible for the Customer Success motions for our enterprise customers and overall life-cycle management of these customers.
• Hires, builds, and retains a talented field-based team responsible for customer, product and revenue retention, product adoption and revenue expansion across Enterprise Central.
• Manage organization of dedicated field Customer Success Executives and support for our Central US customers responsible for managing customer success activities.
• Partner closely with Sales team on strategic customer opportunities and acquisition initiatives.
• Leads organization responsible for defining and optimizing the customer lifecycle through developing a trusted advisor relationship and acting as the customer advocate; ensuring and enabling Lumen solutions to help our customers succeed with their business objectives.
• Fully responsible for annual revenues including all revenue management activities e.g. churn, credits, rerates, payment terms, re-negotiation, renewal. Grow overall revenue through reducing current decline.
• Creating customer success plans to ensure timely product adoption and value realization/revenue growth
• A change agent leader who will build a strong Customer Success team to drive a compelling focus on net revenue growth
• A well-rounded, business leader with strong commercially experience who can manage leading indicators, analyze trends, and negotiate with customers to ensure Lumen expand revenues in line with growth aspirations
• A strong leader who can lead and inspire a team to reach their potential
• A customer-first leader with the ability to lead a broad team and drive our company culture and values and with a passion to help our customers be successful
• Clearly articulate the CS vision and strategy across their teams and into the sales ecosystem

What We Look For in a Candidate

• 10+year of specialized business experience with 5+ years in leadership
• Bachelor's or master's degree in a related field or applicable years of experience.
• Demonstrated strong communication, written, and formal presentation skills.
• Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.

Proficient in MS office products:
Outlook, Word, Excel, and PowerPoint.

• This role requires a regular office presence in support of sales management and teams, in accordance with Lumen policy.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$ $210413 in these states:
AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$ $221490 in these states:

AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$ $232568 in these states:
CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$ $243638 in these states:
AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #:
Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

For more information on these checks, please refer to the Post Offer section of our FAQ page ([Link available when viewing the job] . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").

We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

168330

Salary Max :

243638

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ([Link available when viewing the job] We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

You can learn more by clicking here. ([Link available when viewing the job])

Note:
For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions

Company information
We are a global company of approximately 38,000 professionals, dedicated to empowering businesses to produce amazing things.

Driven by the challenges and opportunities of the 4th Industrial Revolution, we're helping to change how people interact and how companies acquire, analyze and act on data with flexible, intelligent, secure and collaborative solutions built for the next generation of business.

To learn more about our ambitious mission and data-driven approach to business solutions, visit
Software, Information Technology, Technology, Cloud Computing, Telecommunications, Internet, Telecommunications Services, Internet Services, Managed Services, Computer Hardware

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