- Create a welcoming and hospitable environment for guests whether in person or over the phone.
- Quote accurate wait times while "finding the yes" for all guests.
- Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
- Work with efficiency and a sense of urgency while remaining composed.
- Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Resy.
- Coordinate with management to "build the book" and boost cover counts while taking into consideration both the needs of the business and the needs of our guests.
- 2+ years in a guest-facing restaurant role
- A passion for guest experience and hospitality
- English fluency and additional languages preferred, but not required
- Ability to stand or walk for long periods of time
- Hourly rate of $ tips*
- Full Health, Dental, and Vision insurance within one month of employment
- Paid Time Off to support you with an active life outside of work
- Paid Parental Leave
- Dining credit and discounts throughout the USHG family of restaurants
- Matched 401(k) to help you invest in your future
- Generous Employee Referral Program
- Access to the USHG HUGS Employee Relief Fund
- Access to Mentor Programs, Career Development classes, and personalized career advancement support
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Maitre D' - New York, United States - Manhatta
Description
Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer's Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.Who you are:
The Maitre D' role is a vital member of the Service team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Maitre D' has a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfil their roles with excellence.
What you'll do: