Maitre D' - New York, United States - Zuma

Zuma

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

POSITION PURPOSE:

A Maître D is expected to assist the restaurant by welcoming guests and assigning tables to them, taking reservations, and ensuring that guests are satisfied.

The Maître D will be the first point of contact of the guests when entering the restaurant.

The Maître D may assist guests before their visit by booking reservations and giving them key information on the restaurant's menu and ambience.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
Always do your best to accommodate guests requests. Anticipate and service the guests' needs before requests are made.
Control the flow of the dining room and constantly communicate with other managers as to when tables are needed back for the next reservations.
Seats guests as needed to ensure reservation times are met and VIP guests are treated appropriately.
Checking and handling guests that are dining for special occasions and creating an exceptional experience for them.
Promote in house events.
Work as a member of the restaurant team. Interacts with service crew in a positive manner. Takes initiative with leading the team to follow through on departmental policies and procedures, as trained.
Actively communicates with the front of the house (FOH) and back of house (BOH) staff and management to guarantee all guests are taken care of.
Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
Maintains the ambiance of the restaurant to include lighting, music, cleanliness, and hygiene.
Follow proper time and attendance and uniform procedures.

INDFOH