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    Manager, Salesforce CRM - Doral, United States - Mia Aesthetics

    Mia Aesthetics
    Mia Aesthetics Doral, United States

    3 days ago

    Default job background
    Description
    At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

    Our goal is simple:
    to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.
    Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.
    Be a part of a team transforming lives and supporting dreams every day
    Requirements
    Requirements
    As the internal front-line subject matter expert, obtains a deep understanding of our implementation and business process
    Leads and manages the CRM Salesforce Administrative team, providing guidance, mentorship, and training to help members of the team as well as address any skill gaps
    Evaluates and optimizes CRM processes, identifying areas for improvement and taking initiative to communicate those ideas forward
    Collaborates cross-functionally with marketing, sales, clinical operations, and centralized patient facing teams to align projects with overall business goals.
    Manages the support rotation for the team and ensure effective response to production incidents involving or affecting our Salesforce instance
    Builds an effective communication process encompassing proactive outreach to all system users and stakeholders regarding system releases and short-term issues or impacts to system performance
    Builds out internal knowledge collateral and system documentation
    Ongoing access control maintenance. Proactively monitors system access of roles within the system and adjusts as needed. Approves access for new positions
    Monitors and maintains data integrity within Salesforce, adhering to data security and HIPAA privacy standards

    Travel Requirement:
    Up to 10% (Miami)
    Education & Experience
    Bachelor's degree or higher and a minimum 5 years of relevant work experience
    5 years of technical experience in CRM application.
    Experience working in the Life Sciences & Healthcare industry a plus
    Must be Salesforce certified
    Experience leading a Salesforce implementation
    In-depth knowledge of Salesforce features, including Sales Cloud, Service Cloud and Marketing Automation Platforms
    Experience managing large data volumes, considering limits and performance tuning
    Working knowledge of Agile Methodologies and project management
    Working knowledge of contact center solutions a plus

    #J-18808-Ljbffr
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