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    Technical Support Specialist - Rochester, United States - Insight Global

    Insight Global
    Insight Global Rochester, United States

    3 weeks ago

    Insight Global background
    Description


    A leading supplier of automation for manufacturing is looking for a Technical Support Specialist to play an integral role by providing frontline technical support to internal and external customers within a fast-paced technical customer service hotline group.

    This position will focus on maintaining a "Service First" mindset by providing helpful, courteous, and detailed technical support and guidance to customers regarding debug and repair of robots, controllers, and related systems/equipment, as well as on-site project coordination.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    • 57 years minimum experience with troubleshooting, repairing, and maintaining Robots (preferably FANUC) and controllers
    • Discuss, diagnosis, and resolve issues related to repairing robots (including operational and process issues) as reported by customers and/or Service Engineers.
    • Answer technical support requests (via phone call, email, or webchat), identify the problem and follow up with a thoroughly researched solution before properly logging via the technical support log,
    • Create spare part quotations, quick reference guides, and technical support logs (including common solutions to challenges) to provide to customers in response to technical support inquiries.
    • Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers, or utilized during onsite project coordination.

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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