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Director of Quality Performance - Morehead City, United States - Coordinated Care Services, Inc.
Description
Job Title:
Director of Quality Performance
Posting End:
A Brief Job Description:
Villa of Hope partners with individuals, families, and communities to Rebuild relationships, Recover potential, and Renew Hope for their future.
JOB DESCRIPTION
Sanctuary Institute Certified
Villa of Hope invites You to Join our community of caring professionals
Talent and culture are the foundation of everything we do at Villa of Hope.
Each member of our team has the opportunity to make a difference in the lives of a youth, an adult, or a family.
Our staff is highly trained in The Sanctuary Model, trauma-informed care, and Therapeutic Crisis Intervention. With plenty of leadership development opportunities, our staff members are experts in providing innovative, high-quality human services.Mission
Villa of Hope partners with individuals, families and communities to
Rebuild
relationships,
Recover
potential, and
Renew
hope for the future.
Vision
Villa of Hope will advance equity by transforming the social foundations of our neighbors, elevating lifelong health outcomes for our community.
ValuesRelationships
based on
Caring ,
Hope
and
Respect
are the foundation of our efforts.
Diversity, Equity, Inclusion and Belonging (DEIB)
We believe in the dignity and humanity of all people to reach their full potential.
Driven by our mission and a shared set of values, our team of more than 316 talented professionals are dedicated to doing meaningful work in the community.
Come and join the TeamYou will enjoy:
Villa of Hope employees enjoy a competitive benefits package including paid time off, health insurance options with a generous employer contribution, retirement benefits, flexible and hybrid work schedules, including a 35 and 40-hour work week (depending on position), part-time, per diem and more.
JOB TITLE:
Director of Quality & Performance
POSITION GRADE:
86
DEPARTMENT/
PROGRAM:
Organizational Excellence
SUPERVISOR:
Chief Operating & Compliance Officer
FLSA:
Exempt
SALARY RANGE:
$85,000 - $106,000 (commensurate with education and experience)
This position requires a true strategic and collaborative business partnership with other program and support department leaders, regulatory and governing bodies, referral partners, payers and other stakeholders to deliver upon the utmost quality for the services we provide to the community.
The Director of Quality & Performance will be a champion for the integration of trauma-informed practices within continuous improvement processes, regulatory compliance, risk management, staff development, and budgeting.
The Director carries out all job responsibilities with attention and intention to fostering a workplace environment and organizational culture consistent with Villa of Hope's Mission, Vision, and Core Values – especially the Sanctuary Model and Diversity, Equity, Inclusion, & Belonging.
Exercises full compliance with the Agency's Code of Conduct and all other Agency Policies and Procedures.JOB SUMMARY:
Under the general direction of the Chief Operating & Compliance Officer, the Director of Quality & Performance is responsible for:
Leading/overseeing all aspects of internal and external quality, performance competency and compliance relating to all VOH operations as well as the establishment of new quality standards, and performance systems supporting strategic initiatives.
Driving strategic quality and performance goals and leading quality improvement initiatives, ensuring compliance with regulatory standards, and fostering a culture of continuous improvement within VOH programs.
Oversees areas of compliance, incident management, policy development, education, training, skill building, competency management and performance assessment in collaboration with program leadership.
DUTIES/RESPONSIBILITIES:
This position provides leadership and direction to quality and training personnel
Partners with Executive Leadership Team (ELT) as part of the Operational Leadership Team (OLT) to establish strategic goals for quality and performance, and establishes and monitors key performance indicators (KPIs) related to quality initiatives.
Coordinates data abstraction, extraction, analysis, and intervention for quality assessments and validation.Use data-driven insights and qualitative intelligence to recommend improvements and action plans.
Prepare and present regular reports on clinical quality metrics to Executive Leadership and VOH Board of Directors.
Tracks performance improvement initiatives to ensure that objectives are met and recommended actions are fully implemented
Serves as champion and steward of VOH Sanctuary model and practice.
Partners with program leadership to identify, plan and coordinate clinical and non-clinical education, training, certifications, and refresher training to obtain cultural competencies and best practices as needed.
As a change agent, shapes and cultivates an institutional culture that values continuous learning and development through a lens of a positive employee experience for allAssists program leaders in the development of trauma-informed and compliant policies and clinical standards of care.
EDUCATION:
Bachelor's degree in human services, or a related business degree required. Masters degree in similar field preferred. Lean Six Sigma certification or PMP preferred.
EXPERIENCE:
Minimum 2 years of experience in Performance Improvement / Quality Assurance and Risk Management in a lead capacity (nonprofit and/or human services agency experience preferred).
SKILLS:
Strong analytical and data interpretation skills
Excellent leadership, communication, and team-building skills
Strong presentation skills with demonstrated ability to present to executive leadership audiences
Excellent communication, interpersonal, and project management skills
High level of analytical ability necessary to identify and illustrate relationships among activities, recommend courses of action based on making choices among alternative and design recommended
Demonstrated knowledge of and effective application of project management, collaboration, and efficiency tools, documentation, and processes.
High level of proficiency with Microsoft Excel and PowerPoint
Working knowledge of adult learning principles, e-learning and leadership and employee development strategies, tools, and practices
Demonstrated appreciation for different backgrounds and life experiences
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully complete TCI trainer certification training: the ability to drop repeatedly to knees, twist and turn, exert oneself physically at an intense level, and support another adult's weight.
Travel:
Occasional and mostly within NYS.
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