- Lead end-to-end onboarding for new accounts
- Ensure top-notch onboarding for clients
- Identify customer needs and provide custom solutions
- Demonstrate the value of LanguageWire products
- Promote product adoption
- Support New Business teams in solution sales
- Identify and pursue new opportunities
- Stay updated on tech trends and content developments
- Offer expertise on tech and services
- Foster internal collaboration as a team player
- Ensure high customer retention and revenue growth
- Track first-year revenue from onboarded accounts
- Receive high customer satisfaction scores
- Achieve positive Workflow scores
- Promote LanguageWire tech offerings
- Demonstrated project management skills
- Excellent relationship-building abilities
- Experience in translation/content industry or related fields
- Passion for delivering outstanding customer experiences
- Proficiency in English and potentially other languages
- Bachelor's or Master's degree in a relevant field
- Being a skilled facilitator in projects
- An effective communicator
- Comfortable with technology
- Knowledgeable about industry trends
- Driven for excellence
- Firm on project deliverables when necessary
- Flat hierarchies for autonomy
- Development opportunities and support
- Inclusive company culture
- Various office locations globally
- Flexible work options available
- Social gatherings and events
- State-of-the-art office space with amenities
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Customer Onboarding Specialist - Atlanta, United States - LanguageWire
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Description
Want to be part of a dynamic commercial division and ensure a smooth onboarding process for new customers at LanguageWire? Well, keep reading!
Join the Team:
As a Customer Onboarding Specialist, you'll be a key player in the commercial chain, helping to attract new business. Your role involves introducing customers to LanguageWire's tools, managing projects, and providing personalized onboarding experiences.
Team Collaboration:
You'll join an international team of dedicated individuals focused on delivering top-notch service and onboarding experiences. With team members located globally in Valencia, the US, and Northern Europe, we emphasize strong collaboration and regular virtual meetings.
Key Responsibilities:
Measure of Success:
Requirements:
Stand Out By:
Colleagues Describe You As:
Perks:
About LanguageWire:
LanguageWire aims to simplify communication globally using advanced technology. Values like curiosity, trustworthiness, care, and ambition drive our behavior. We are committed to diversity, equity & inclusion in our culture and recruitment process. Get ready to make an impact and join us at LanguageWire!