- Providing employees with coaching, feedback and developmental opportunities and building effective teams, including:
- Setting clear expectations and holding employees accountable for performance
- Overseeing training and development of employees and making effective staffing decisions. Building appropriate bench strength. Ensuring employees adhere to legal and operational compliance requirements
- Conducting and ensuring the completion of performance reviews
- Providing coaching, direction, and leadership support to team members in order to achieve employee, business and customer results
- Challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes
- Accountable for managing daily team and employee needs to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
- Accountable for resolution of customer questions and complaints.
- Defining short-term goals and objectives for their work group.
- Effectively communicating unit/department/company goals to achieve understanding and acceptance.
- Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
- Manages essential support functions and special projects as needed.
- Assisting in the development of processes and procedural changes to improve unit/department performance.
- Other duties as assigned.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
- Bachelor's degree and/or equivalent combination of education and experience
- 5 year of related experience and/or training
- 2+ years of management experience with 15+ direct reports
- Strong communication and interpersonal skills
- Must be able to communicate across multiple levels of leadership
- General understanding of larger organization and operational unit impact to the larger organization
- Proven ability to manage multiple small to large impact projects in a cross-functional setting
- Proven ability to lead and manage change (process and/or technology) across the operational unit
- Department specific operations leadership experience, including an in-depth understanding of metrics, workforce planning, quality assurance, and department related technology and terminology
- General knowledge of products serviced by the department
- Annuity and Insurance industry experience a plus
-
Unit Manager
3 days ago
Symetra Not specified, United States Full timeSymetra has an exciting opportunity to join our management team as a Unit Manager · About the role · As a unit Manager with the Deferred Claims Team, you will be responsible for leading, supervising and developing employees to meet individual unit performance objectives, to inclu ...
-
AVP & Actuary - Market Risk
3 weeks ago
MetLife Services and Solutions, LLC Not specified, United States Full timeand Requirements · Position: Assistant Vice President & Actuary - Market Risk · Location(s): Whippany, NJ · Setting: Hybrid · Reports to: Vice President, Market Risk Strategy · The Team You Will Join · The Market Risk team at MetLife is part of the Investments Risk and S ...
-
Sr. Director Actuarial Services
2 weeks ago
Prime Therapeutics LLC Not specified, United States Full timeOur work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. · Job Posting Title · Sr. Director Actuarial Services - RemoteJob Description · The Senior Director of A ...
-
Sr Actuarial Analyst
1 month ago
Prime Therapeutics LLC Not specified, United States Full timeOur work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. · Job Posting Title · Sr Actuarial Analyst - Remote · Job Description Summary · Supports analytical need ...
-
Manager Pricing Operations
2 weeks ago
Prime Therapeutics LLC Not specified, United States Full timeOur work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. · Job Posting Title · Manager Pricing Operations - RemoteJob Description · The Manager of Financial Mode ...
-
Product Development Benefits Consultant
3 weeks ago
Sentara Healthcare Not specified, United States Full timeCity/State · Richmond, VA · Overview · Work Shift · First (Days) (United States of America) · Sentara Health is seeking to hire a qualified individual to join our team as a Product Development Benefits Consultant. · Position Status: Full-time, Day Shift · Remote opportunities ava ...
-
Regional Vice President
1 week ago
Symetra Not specified, United States Full timeSymetra continually seeks driven annuity wholesalers to join our team as Regional Vice Presidents. We encourage you to apply, and if you're a strong fit, we'll reach out to you directly as opportunities become available in your area. · About the role · The Regional Vice Presiden ...
-
The University of Texas at Austin Not specified, United States Full timeJob Posting Title: · Managed Care Analyst, UT Health Austin, Dell Medical School · ---- · Hiring Department: · Dell Medical School · ---- · Position Open To: · All Applicants · ---- · Weekly Scheduled Hours: · 40 · ---- · FLSA Status: · Exempt · ---- · Earliest Start Date: · Imme ...
-
Managing Director
3 weeks ago
Aon Corporation Not specified, United States Full timeAon is looking for a Managing Director, Life Actuary · As part of an industry-leading team, you will help clients make better decisions by delivering innovative and effective solutions as part of Reinsurance Solutions. · You are Someone Who:Has a direct focus on new broking produ ...
-
Senior Actuary
1 week ago
Prime Therapeutics LLC Not specified, United States Full timeOur work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. · Job Posting Title · Senior Actuary - RemoteJob Description · The Senior Actuary is responsible for pro ...
-
Time Away
3 weeks ago
Aon Corporation Not specified, United States Full timeAre you interested in a dynamic position with structured autonomy and deep customer accountability? This position provides actuarial support for Life, Disability and Voluntary Benefits dedicated to the Professional Employer Organization vertical. · This is a hybrid role with the ...
-
Business Analyst III
4 weeks ago
Centene Corporation Not specified, United States Full timeYou could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
-
Security Operation Analyst
2 weeks ago
NTT DATA Services Not specified, United StatesReq ID: · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a Security Operation Analyst to jo ...
-
Manager, Workers' Compensation
2 weeks ago
Sentara Healthcare Not specified, United States Full timeCity/State · Norfolk, VA · Overview · Work Shift · First (Days) (United States of America) · Sentara Health is seeking to hire a qualified individual to join our team as a Workers' Compensation Manager. · Position Status: Full-time, Days · Standard Working Hours: Monday - Friday, ...
-
Senior Tactical Portfolio Manager
6 days ago
Aegon Not specified, United States Full timeResponsibilities:Construct asset portfolios for the business units that have attractive risk/reward characteristics versus liabilities, and that will enhance the value of the business. · Accountable for Total Return of Assets versus Liability Benchmark, Purchase Yields (or spread ...
-
Enterprise Risk Mgmt Consult
1 week ago
Aflac Not specified, United States Full timeOpportunity: Enterprise Risk Mgmt Consult · Grade: 011 · Salary Range: $70,000 - $160,000 · Company: Aflac Incorporated · Division: Corporate Actuarial · Recruiter: Dejanee Silas · Worker Designation - This role is hybrid. This means you will be expected to report to one of our ...
-
Correctional Nurse
3 weeks ago
Texas Tech University Health Sciences Center Not specified, United States Full timePosition Description · Employees in this classification perform responsible professional nursing care at a unit of the Texas Department of Criminal Justice. Responsible for the care and treatment of patients in accordance with accepted nursing and medical standards administrative ...
-
Actuary
1 month ago
MetLife Services and Solutions, LLC Not specified, United States Full timeand Requirements · Role Value Proposition: · The Retirement & Income Solutions US Pension Pricing team is seeking an Actuary to support its responsibilities and to assist in transforming its operating environment. Core responsibilities include managing pricing of various contrac ...
-
Director - Annuities, Broker-Dealer Reporting
1 month ago
MetLife Services and Solutions, LLC Not specified, United States Full timeand Requirements · Role Value Proposition: · MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're uni ...
-
Sr. Operations Analyst-Compensation
1 week ago
Symetra Not specified, United States Full timeSymetra has an exciting opportunity to join our service team as a Senior Operations Analyst · About the role · Responsible for Operations functions involving various products. Maintains a high degree of initiative and advanced knowledge of our products, operations and the Symetra ...
Unit Manager - Not specified, United States - Symetra
Description
Symetra is seeking a Unit Manager to join the Life & Retirement Contact Center teamAbout the role
In this role, you are the second level Manager of two within the Unit Manager job Family. You are responsible for leading, supervising and developing employees to meet performance objectives for one or more units or functions, which may include time standards, quality & production goals. You'll work with department Manager and/or Assistant Director/Director to develop strategies to improve departmental structure and procedures based on team performance, market requirements, and initiatives as applicable. Typically supervises one or more operational units and/or functions.
What you will do
Here's what some of our employees have to say about why they work at Symetra:
"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort), there are easier places to work." Cris H. - AVP Internal Sales, Training and Development
"Symetra is inclusive of all employees regardless of their personal differences." Darrell J. - Actuary III
"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D. - Financial Reporting Lead Senior Analyst
What we offer you
Benefits and Perks
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Salary Range: $62,300 - $103,800 plus eligibility for annual bonus program
Your experience and skills
At Symetra, we're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
In a complex industry, we strive for clarity.
Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.
For more information about our careers visit
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
#LI-BV1
#LI-Remote
