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    Data Logging Engineer - Plano, United States - Telnet Inc

    Telnet Inc
    Telnet Inc Plano, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Job Description:

    Perform system level log captures/analysis of several Network elements in the 4G/5G Network architecture to identify root causes of product and key performance issues.

    Document and maintain the troubleshooting steps including updating technical documentation for primary areas of responsibility
    Identify automation opportunities & implement scripts for log analysis, for discussions with external customers/internal customers
    Strong on customer support as well as data analysis of logs, etc.
    Must be able to drive for issue resolution with other Engineering teams
    Initial analysis of Network KPI degradation to quantify and qualify the issue
    Be able to proactively perform Ad-hoc/periodic parameter audit, issue signature audit and SW/FW audit
    Ensure the latest ticket status ticket status is provided to the customers
    Software and patch upgrades on network element to support feature testing and issue resolution verification
    Provide 24X7 support as needed for commercial Network outages and network performance issues. Also provide technical reviews and provide support to customers as needed


    Qualifications:
    Bachelor's Degree in Telecommunication or Network Engineering with at least 2 years of experience in Wireless Telecom environment.
    Good knowledge of UNIX/LINUX operating systems
    Good Scripting skills using but not limited to Python, Shell or Perl
    Strong documentation skills, ability to communicate effectively, a major team player in a small but dynamic environment
    Strong knowledge of MS office tools like Excel, power point and Word.
    Good analytical skills to investigate and evaluate trending data for issue resolution
    Good knowledge of 4G and 5G wireless network architecture concepts, RAN protocols and eNB interfaces S1-MME, S1-U is a plus
    Good knowledge of trouble ticket and knowledge management systems
    Willing to work during night to accommodate debugging involving offshore R&D teams
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