Customer Service Representative - Redlands, United States - Esri

Esri Redlands, United States

Found in: Lensa US 4 C2 - 6 days ago

Description

Overview

Use your passion for helping customers in this challenging and rewarding position where you will play a crucial role in Esri's success. You will have the opportunity to build relationships with domestic or international customers in a variety of industries, as well as teams throughout Esri.

As a member of our customer service team, you'll work in a fast-paced, collaborative environment and use your problem-solving and research skills to audit and process software orders. This position has advancement potential within the department and other areas throughout the organization.

Responsibilities

Manage all order-related activity for an assigned customer base including order processing, delivery schedule, invoicing, and post-delivery support
Track licenses, maintenance, and entitlements for each customer
Create and follow up on customer quotes as needed
Update and maintain customer account information databases
Be available to answer questions from customers or other departments
Participate on project teams as assigned

Requirements

1+ years of customer service experience
Strong communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
Ability to use resources to research issues and handle complex customer inquiries
Basic knowledge of Microsoft Office applications, such as Word and Outlook
High School Diploma

Recommended Qualifications

Bachelor's degree in business or related field
Minimum typing speed of 35 wpm
Knowledge of SAP and Salesforce
Basic knowledge of Microsoft Excel

#LI-LW1

#LI-Onsite

Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$19.10-$33 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.

If you don't meet all of the preferred qualifications for this position, we encourage you to still apply

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Customer Service Representative

Found in: Lensa US 4 C2 - 9 hours ago

AAA - The Automobile Club Redlands, United States

Customer Service Representative - Membership. Automobile Club of Southern California is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is approximately 17 weeks long and 100 Customer Service Representati ...
Customer Service Representative

Found in: Lensa US 4 C2 - 4 days ago

AAA Redlands, United States

AAA Industrial Park Ave [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and und ...
Customer Service Representative

Found in: Lensa US 4 C2 - 9 hours ago

The Auto Club Group Redlands, United States

Customer Service Representative - Membership. Automobile Club of Southern California is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is approximately 17 weeks long and 1 Customer Service Representative ...
Customer Service Representative

Found in: Lensa US 4 C2 - 2 days ago

American Automobile Association Redlands, United States

Customer Service Representative - Insurance · Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer? · Outstanding Benefits · $ $25.00/hour to start · Paid Onsite Training & ...
Customer Service Representative

Found in: Lensa US 4 C2 - 4 days ago

Esri Redlands, United States

Overview · Use your passion for helping customers in this challenging and rewarding position where you will play a crucial role in Esri's success. You will have the opportunity to build relationships with domestic or international customers in a variety of industries, as well as ...
Customer Service Representative

Found in: ZipRecruiter Test10S US C2 - 1 day ago

The Glass Guru of Redlands Redlands, United States

Job Description · Job DescriptionRoles & Responsibilities: · As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:Answer inbound phone calls promptly during business ...
Customer Service Representative

Found in: Orion Innovations US - 1 week ago

Fusion Dynamics Meadowbrook, CA, United States Freelance

Are you looking for a new job? Make 2023 your career advancement with Meadowbrook, CA · Our client company in Wernigerode is looking for you as a Customer Service Clerk (m/f/d) within the framework of temporary employment. · Field of work: Office / Administration · Your working h ...
Customer Service Representative

Found in: Lensa US 4 C2 - 2 days ago

Circle K Mentone, United States

Circle K Mentone Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel ...
Distribution Customer Service Representative

Found in: Lensa US 4 C2 - 2 days ago

NFI Redlands, United States

NFI ALMOND AVE [Customer Service Representative] As a Distribution Customer Service Representative at NFI, you'll: Carry out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints; Process and input all customer ord ...
Customer Service Support Representative

Found in: Lensa US 4 C2 - 6 days ago

Esri Redlands, United States

ulli. Manage a high volume of incoming e-mail correspondence and take appropriate and timely action. Convert emails into cases using Salesforce. Assist the department with clerical responsibilities related to customer orders and updating customer dat Customer Service, Support, Re ...
Distribution Customer Service Representative

Found in: Lensa US 4 C2 - 2 days ago

NFI Industries Redlands, United States

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.Other responsibilities include answering/routing teleph ...
Customer Service Support Representative

Found in: Lensa US 4 C2 - 4 days ago

Esri Redlands, United States

Overview · Join our Customer Service division to provide administrative support to Customer Service team members. Use your strong people skills and desire to help others to support various functions that will assist the team in managing data related to customer accounts. This po ...
customer service representative

Found in: Lensa US 4 C2 - 2 days ago

Family Dollar Highland, United States

Family Dollar th Street [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
VIP Services Representative

Found in: Lensa US 4 C2 - 6 days ago

San Manuel Band of Mission Indians Highland, United States

Under the direction of the VIP Services Manager and Supervisor, the VIP Services Representative assists management with the administrative duties and coordination of all VIP Service related functions. This includes, but is not limited to hotel and special event reservations. The ...
Customer Service Representative

Found in: Lensa US 4 C2 - 3 days ago

City of San Bernardino California San Bernardino, United States

Are you looking for an opportunity for professional growth and development while serving the community? Consider joining the City of San Bernardino as a Customer Service Representative. The eligible list may be utilized to fill vacancies across City Customer Service, Customer Ser ...
customer service representative

Found in: Lensa US 4 C2 - 2 days ago

Family Dollar San Bernardino, United States

Family Dollar W BASELINE ROAD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
Customer Service Representative

Found in: Lensa US 4 C2 - 6 days ago

ShipMonk San Bernardino, United States

The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following u Customer Service Representati ...
Team leader in

Found in: Orion Innovations US - 1 week ago

Nexus Innovations Redlands, CA, United States Freelance

Redlands, CA - The Sommerberg, a subsidiary of AWO am Mittelrhein, is a social institution for children, adolescents, families, and individuals with diverse needs. · We are currently seeking a **Team Leader (m/f/d)** for our **Flexible Residential Services in Rösrath**, starting ...
Customer Service Representative

Found in: ZipRecruiter Test10S US C2 - 4 days ago

CPM San Bernardino San Bernardino, United States

Job Description · Job DescriptionCreative Perspectives is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as an Entry Level Customer Service Representatives and advance their ...
Customer Service Representative

Found in: Lensa US 4 C2 - 1 day ago

Tree Island Industries San Bernardino, United States

Role Overview · The Customer Service Rep is responsible for coordiantin and processing customer orders and handling inquiries, complaints, and invoicing problems to meet the customer and company requirements. The Customer Service Rep presents an efficient and professional image ...