Broker Support Representative - Anaheim, CA, United States - Applied General Agency

Applied General Agency Anaheim, CA, United States

1 week ago

Full time

Description

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products.

Integrity is driven by a singular purpose:
to help people protect their health and wealth so they can be ready for the good days ahead.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online.

Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. We're proud of our working environment and culture, where we reward your hard work and support your strong values.

You can look forward to friendly competitions and contests, as well as activities that help raise money for charities in the communities we serve.

Generous PTO and holiday schedule, with extra time off for community service and your birthday
~ 401(k) with immediately vested employer matching
~ Employee ownership program after one year, which grants meaningful ownership in Integrity's ongoing success

Serves as the initial point of contact for issue resolution, operational support and expertise through prompt and professional telephone and electronic communication.

Takes ownership and action to handle general sales, compliance, and application submission related inquiries.

Provides agents assistance with on-boarding, certifications, and systems training including the use of available self-service tools for lead ordering, co-op marketing, and material orders.

Coordinates resolutions with key business partners and internal departments, and documents all communication and steps taken in a timely manner.

Documenting and assisting with requests in an accurate and timely manner.
Training and troubleshooting application submission programs.
Walking agents through the use of various internal systems including their online portal and utilization of self-service options.

Computer literate and proficient in Microsoft Suite, Google Suite and Outlook.
Experience utilizing data entry and work-flow management systems as well as internet-based call center applications.
Comfortability in a paper-less, electronic document-based environment.
Proficient knowledge of the English language required.
Additional proficiency in Spanish, Chinese or Vietnamese language preferred.
Minimal travel required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge.

We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.

In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities

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