- Oversees daily operations of Telephonic Case Managers.
- Reviews service request for completeness of information.
- Ensures proper collection and data entry of all referral information.
- Review injury and claim information to select the appropriate Case Manager to assign to the file.
- Ensure Case Manager appropriately and timely schedules all appointments and notifies all pertinent parties.
- Provides customer service functions including but not limited to:
- Frequent updates to clients
- Courtesy calls/Reminder calls
- Ensures timely submission of reports and invoices.
- Adhere to all deadlines and state statutes.
- Adhere to Ethos Policies and Procedures as appropriate to job functions.
- Assists in promoting and furthering the objectives of the Case Management Division.
- Maintains confidentiality and security in all aspects of performance.
- Performs other related duties incidental to the work described herein.
- Licensed RN unencumbered - multi-state compact license preferred.
- Excellent customer service skills.
- Strong oral and written communication skills and ability to multitask.
- Computer knowledge required, including Microsoft Office products.
- Able to perform as part of a team.
- Strong organizational skills and excellent interpersonal skills.
- Discretion and confidentiality.
- 5-7 years of case management experience.
- Healthcare or medical administrative experience preferred.
- CCM, CRC, and/or CDMS
-
Operations Manager
1 week ago
Desert Willow Conference Center Phoenix, United States**Job Listing: Operations Manager** · At Sodexo Live, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live is more than a job; it's a chance to ...
-
Operations Manager
1 week ago
Cool Spaces Insulation Phoenix, United StatesJob Summary: · **Responsibilities**: · - Supervise and lead a team of employees, providing guidance and support to ensure efficient operations · - Develop and implement strategies to drive business growth and increase profitability · - Monitor and analyze financial data, includin ...
-
Operations Manager
1 week ago
The Hiller Companies Llc Phoenix, United StatesThe Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United ...
-
Operations Manager
1 week ago
Serenity Healthcare Phoenix, United States**Operations Manager** · Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Serenity's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advanc ...
-
Operations Manager
1 week ago
Bowlero Corp Phoenix, United StatesOverview: · Salary Range: $55,000 - $65,000/year · Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn't any ordinary office; it's the beginning of a bowled new career as a Restaurant/Hospitality Manager with Bowlero Corp. · Our ...
-
Manager Operations
4 days ago
Mayo Clinic Phoenix, United States**Why Mayo Clinic** · Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and com ...
-
Warehouse Operations Manager
1 week ago
PROformanceOM Phoenix, United StatesThis Operations Manager role will have responsibility for all warehouse and commissary operations, implementing key KPIs allowing management to make informed and timely decisions. Analyze current and past trends in key performance indicators (KPI's), including all operational are ...
-
Regional Operations Manager
1 week ago
Milestone Technologies, Inc. Phoenix, United States**Company Overview**: · Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Mil ...
-
Operations Product Manager
4 days ago
Assetmark Phoenix, United StatesJob Description: · The Job/What You'll Do: · - As the Operations Product Manager, Workflow Automation & Digitization in the Operations & Service organization, you will be an integral member of a team developing industry-leading workflow solutions that provide clients with an easy ...
-
Business Operations Manager
6 days ago
Arizona State University Phoenix, United StatesArizona PBS, under Executive Administration, is seeking a highly motivated and engaging Business Operations Manager (BOM) to coordinate business operations in a fast-paced and complex department. This position manages a broad range of responsibilities with a strong focus on AP, A ...
-
Landscape Operations Manager
1 week ago
Southwest Pool Company Phoenix, United StatesJob Summary: · We are seeking an experienced and dynamic Landscape Operations Manager to oversee our company's daily operations. As an Operations Manager, you will be responsible for ensuring the smooth and efficient functioning of all operational processes. This is a leadership ...
-
Operations Manager I
1 week ago
Elevate Patient Financial Solutions Phoenix, United States**Job Summary** · This role serves as the face of ElevatePFS to our hospital clients on a day to day basis. The purpose of this position is to lead and manage all operational staff and client portfolios encompassing the assigned area within the division of the eligibility service ...
-
Healthcare Operations Manager
1 week ago
Serenity Healthcare Phoenix, United States**Healthcare Operations Manager - (No Medical/Hospital Backgrounds)** · - Location: Phoenix, AZ_ · Schedule: M-F 45-50 hours per week · Are you looking for a career where you can make an impact for many individuals? At Serenity, we have the fulfilling opportunity to help individu ...
-
Area Operations Manager
4 hours ago
DW Morgan Company Phoenix, United States**Overview**: · **Responsibilities**: · - Develop and implement strategic plans to optimize operational efficiency across multiple locations · - Lead, mentor, and motivate a team of supervisors and staff to ensure high performance and customer satisfaction · - Monitor key perform ...
-
Field Operations Manager
1 week ago
Sun Cloud LLC Phoenix, United States**Key Responsibilities** · Responsible for all aspects (i.e. financial, schedule, safety, quality, manpower, staff development, etc.) of the projects assigned · Assets in business development efforts for future projects and targeted market segments in Arizona · Work directly with ...
-
Marketing Operations Manager
4 hours ago
7days Labs Arizona City, United States7 days labs is a high profile agency behind a number of fast growing raffle sites, in the UK and abroad. We endeavour to build custom themed websites for new projects. We are now in the process of launching a raffle website focused on giveaways in the USA. Our mission is to creat ...
-
Fm Regional Operations Manager
1 week ago
Updike Distribution Logistics Llc Phoenix, United States**Summary of Position with General Responsibilities**: · Final Mile Regional Operations Manager will be responsible for the ownership of the day to day cross dock operations of multiple facilities with an emphasis on continuous development of relationships with Customers, Indepen ...
-
National Operations Quality Manager
4 hours ago
McCarthy Building Co Phoenix, United States**Position Summary**: · The National Operations Quality manager will oversee the quality program for renewable construction on a national level and drive the execution of a quality control and building program throughout all phases of construction. This is an opportunity to work ...
-
Critical Environment Operations Manager
3 days ago
Microsoft Phoenix, United StatesMicrosoft's Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a **Critical Environment Operations Manager**, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online b ...
-
Field Operations Manager 3220921
4 days ago
Metro Assoc. Phoenix, United States**Full-Time Onsite Position** · **FIELD OPERATIONS MANAGER** · Our Award Winning Client is seeking a Field Operations Manager to provide leadership and oversight for construction project management and administration. Operating nationally, our client has garnered numerous awards ...
Operations Manager - Phoenix, United States - Ethos Risk Services
Description
Job Description
Job DescriptionPosition Summary
The Operations Manager of Telephonic Case Management is responsible for assigning and coordinating all functions of the telephonic case management process from intake through to case closure.
Essential Functions
EDUCATION:
SKILLS:
EXPERIENCE:
LICENSES/CERTIFICATIONS/INSURANCE:
WORKING CONDITIONS:
Frequent prolonged periods in a stationary position. Frequent operation of a computer. Frequent communication via telephone and e-mail with employees, customers and co-workers.
Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic protected by law.
Company DescriptionEthos Risk Services is a nationally renowned, full-service investigative company specializing in various investigative services: pre-employment screening, data support services, internet mining, SIU, adjusting, due diligence, surveillance, background checks, locates, and much more. Additionally, our firm offers security consulting and brand protection services. Our clients include insurance companies, third party administrators, financial institutions, governmental agencies, volunteer organizations, law firms, and other businesses of all sizes.Ethos Risk Services delivers exceptional results, first-rate customer service, and outstanding value through The Ethos Difference: every day, every assignment. We believe this experience combined with a sincere passion for obtaining results is what separates us from the pack and, inevitably, truly makes a significant difference to our clients in the form of better results, improved communications, and unsurpassed quality. It's a simple formula: Qualified Investigators + Commitment to Excellence = Quality Results.
Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic protected by law.
Company Description
Ethos Risk Services is a nationally renowned, full-service investigative company specializing in various investigative services: pre-employment screening, data support services, internet mining, SIU, adjusting, due diligence, surveillance, background checks, locates, and much more. Additionally, our firm offers security consulting and brand protection services. Our clients include insurance companies, third party administrators, financial institutions, governmental agencies, volunteer organizations, law firms, and other businesses of all sizes.\r\r
Ethos Risk Services delivers exceptional results, first-rate customer service, and outstanding value through The Ethos Difference: every day, every assignment. We believe this experience combined with a sincere passion for obtaining results is what separates us from the pack and, inevitably, truly makes a significant difference to our clients in the form of better results, improved communications, and unsurpassed quality. It's a simple formula: Qualified Investigators + Commitment to Excellence = Quality Results.\r
\r
Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic protected by law.