Special Projects Manager - Lake Mary, United States - Harper Limbach LLC

Description

Job Description

Who We Are...

Harper-Limbach's primary core value has always been: We Care.

We Care about you as a person: your safety, career, development, and the local community.

We Care to impact diversity in construction to create a collaborative work environment focused on generating a sense of belonging and accomplishment.

Harper Limbach LLC, a Limbach Holdings, Inc. company, delivers and maintains quality building systems, focusing specifically on MEP+C-intensive projects for building owners and contractors. Harper commits to providing the owner the best end-product in terms of price and quality; we also manage all components of mechanical, electrical, plumbing, and control systems for the building owner from system design and construction through performance and maintenance.

Our vision is to be a top ENR specialty contractor in the Southeast, built on organic growth through operational excellence and internally promoting our people.

Our purpose is to create great opportunities for people.

We carry out our vision and purpose through a commitment to our four core values...

• We Care
• We Act with Integrity
• We Are Innovative
• We Are Accountable

The Benefits & Perks...

• Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
• HSA, FSA, and life insurance offerings.
• Maximize your professional development with our award-winning Learning & Engagement team.
• Engage in our "We Care" culture through our many resource groups, brought to you by EMBRACE.
• Career pathing flexibility and mobility.

Who You Are...

As Special Projects Manager, you are assigned to specific accounts (typically 1-3). Special Projects are typically defined as T&M, fixed price work orders or small projects generally less than $500K which are completed in four (4) weeks or less, so as to allow Special Projects Managers to consistently sell and execute new work for these top accounts on a recurring basis without the burdens of project managing larger work for an extended duration of time.

The Special Projects Manager assumes responsibility for meeting the revenue and gross profit goals, sales, and sales margin goals on their assigned accounts. This role ensures that work in the area is completed on time, within budget, to the customer's satisfaction, and tracked in an accurate manner, all within the guidelines established by the Limbach Operating System. This person is a key member of the branch Special Projects team responsible for driving growth of the recurring revenue base across their assigned accounts.

This Position...

Some examples of the work you might do includes:

• Assumes responsibility for achievement of their individual sales and operational gross profit goals.
• Proactively manages accounts by dedicating 100% of his/her time to selected and assigned mission critical MEP accounts that are aligned with the branch's niche as a technical MEP specialist.
• Makes routine customer visits daily and/or weekly for regular interaction and customer attention.
• Develops excellent customer relationships by positioning the company to be the first call, "go-to" trusted source for operational maintenance and improvement of the customers mechanical systems.
• Proactively analyzes mechanical systems to develop repair, replacement, upgrade, or retrofit recommendations for customers, and presents findings/estimates to the customer with the goal of closing a sale and providing excellent customer service.
• Understands customer spending habits and approval limits and is skilled at pricing and presenting proposals accordingly.
• Manages small teams of technical field personnel prepared to respond quickly to pressing "on demand" emergency needs, scheduled repairs, replacements and/or planned projects with professionalism and efficiency.
• Plans and manages work with a unique understanding of the customer's ongoing operations in mind resulting in minimal disruption to the customer's business objectives.
• Partners with the service coordinator and/or field operations staff to plan out daily and weekly manpower needs to support the customers.
• Understands the company's capabilities and actively collaborates across the branch to ensure a seamless customer experience and capture additional wallet share through the deployment of personnel and/or staff needed to propose the branch's full suite of sales offerings.
• Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects
• Managers, Areas Service Managers and major project operations teams to ensure client needs are met.
• Promptly reviews work on site, performs material, labor and equipment take-offs, writes bid scope proposals and submits for acceptance and approval.
• Prepares project booking documents allowing for efficient cost management.
• Manages costs by promptly expediting materials, equipment, and parts in a timely and cost-effective manner
• Ensures all work is billed promptly upon completion or per the terms of appropriate contract documents.
• Monitors payment of customer invoices and follows up on all receivables over 60 days past due.
• Participates in strategic account planning exercises to increase recurring revenue from captive accounts
• Trains and develops new SPD management and field supervisory personnel as required
• All other duties as assigned.

What You Need...

• 5+ years of hands-on, industry-specific experience.
• Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
• Strong computer skills, including proficiency with Microsoft Office (Excel in particular) or equivalent Google Applications.
• Capacity to leverage interpersonal skills to develop and enhance business relationships.

Preferred Qualifications:

• Bachelor's Degree or Previous experience in technical skilled trades execution, most notably hydronic and plumbing system installation, service or maintenance.
• Demonstration of both sales and operational experience.
• Self Starter who is looking to solve problems and create solutions directly with customer.
• Familiarity with back of house facilities maintenance staff personnel and operations.

Conduct Standards:

• Maintains appropriate Company confidentiality at all times.
• Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
• Cultivates and promotes the "Hearts & Minds" safety culture.
• Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).

Work Environment:

• This position operates primarily in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
• Work tasks necessitate travel to local building facilities, which means intermittent exposure to the conditions typically associated with a construction work site or retrofit style work.

Physical Demands:

• In performing the duties of this job, the incumbent is regularly required to walk, talk, stand, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
• This is considered a sedentary work position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer.