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Havre de Grace

    Patient Support Associate - Havre de Grace, United States - Ashley Addiction Treatment

    Ashley Addiction Treatment
    Ashley Addiction Treatment Havre de Grace, United States

    3 weeks ago

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    Description
    Job Description

    Job Description


    THE ORGANIZATION

    Ashley Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease.

    Innovative then, and innovative now, Ashley passionately continues its core mission "To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality." Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.


    POSITION SUMMARY

    Patient Support Associates (PSA) will assist the clinical staff with clinical programming and will act as a liaison to the patient community, ensuring patient adherence to the guidelines governing treatment.

    Patient Support Associates will carry out

    attendance/accountability,

    behavior management, data input, and other duties.

    Patient Support Associates will provide recovery support services to patients and will be provided the training and education needed to perform this function.

    Patient Support Associates may be required to provide patient transportation whenever clinically appropriate.


    KEY RESPONSIBILITIES
    Patient Accountability
    Follows the proper procedures for taking accurate attendance at scheduled activities.
    Internalizes the patient schedule for each program
    Understands the layout of the Ashley campus (room numbers/locations, offices, building amenities)
    Performs scheduled rounds of the campus.
    Documents lateness/unexcused absences in TIER or via email.

    Admission Procedures
    Follows procedures for safely searching new patient luggage
    Follows the "Items to be Held" policy
    Inputs confiscated items into the Personal Effects Form in TIER
    Accurately labeling and maintaining confiscated patient items
    Dons appropriate PPE during luggage searches
    Facilitates "Welcome Tours" for new admissions
    Facilitates new admission orientation and signing of proper consent forms in TIER
    Reviews the Patient Handbook and develops competency in answering questions regarding the content of the Patient Handbook

    Behavior Management
    Internalizes the behavioral expectations of the patient community as outlined in the Patient Handbook.
    Understands the responsibilities of the Clinical Aide position in addressing behavioral expectations.
    Addresses behavioral issues in a professional, compassionate manner
    Documents behavioral concerns and observations in the Change of Shift report in an objective, clinical manner
    Communicates behavioral, psychiatric, and/or suicidal patient information to medical and clinical teams

    Clinical Programming Duties
    Internalizes clinical goals and structure of each program (Primary, PRP, Relapse, EA)
    Serves as a function of Interdisciplinary Team
    Facilitates community topic groups, mutual support groups, discussion groups.
    Develops competency in assisting the clinical program as needed
    Operates A/V equipment in all lecture halls
    Develops competency in documenting clinical concerns in a clinical support role
    Participates in clinical interventions when needed
    Participates in department Strategic Planning sessions

    Safety and Security
    Participates in Crisis Prevention Intervention (CPI) training
    Practices proper radio etiquette
    Assists Safety and Security Manager during emergency drills
    Internalizes the department's role during Code Red, Code Blue, Dr. Armstrong, Active Shooter, Code White, and/or any other emergency
    Safely Utilizes golf carts for patient transport Follows Standard Operating Procedures of the department as outlined in the CA Manual
    Participates in monthly clinical in-services and any additional clinical

    trainings/educational

    sessions as outlined in the PSS Training Program

    Patient Recovery Support

    Effectively serves the patient population, including but not limited to active listening, ACA/AMA blocking, de-escalation, advocacy, resource brokering, and accountability.

    Adheres to the Patient Rights and Responsibilities


    DESIRED

    KNOWLEDGE/SKILLS/ABILITIES:
    High School diploma or GED required; Associates or Bachelor's Degree in Human Services preferred.
    A valid driver's license with clean driving record required
    CPR/BLS certification required
    Prior experience working in SUD or behavioral health setting strongly preferred
    Recovery Coach and/or CPRS certification preferred
    Crisis Intervention/de-escalation

    training/experience

    preferred
    Ability to maintain calm within the patient community during any emergency or drill
    Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.)
    Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness
    Ability to sets clear boundaries with patients
    Speaks and acts in an ethical manner
    Excellent customer service skills
    Knowledge of SUD treatment language and documentation expectations

    Ashley is committed to maintaining a work environment in which all of its employees are treated fairly with respect and dignity.

    Ashely prohibits discrimination and harassment based upon an individual's race, color, religion, national origin, age, marital status, military/veteran status, sexual orientation, gender identity or expression, pregnancy, genetic information, disability, or any other characteristic protected by applicable law.

    #J-18808-Ljbffr
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