Pacer Help Desk - Aberdeen Proving Ground, United States - HII

HII

Verified Company

Aberdeen Proving Ground, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Date:
Apr 16, 2024

Location:
Aberdeen Proving Ground, MD, Remote, United States

Company:
HII's Mission Technologies division

Requisition Number: 18625

Required Travel: 0 - 10%

Employment Type:
Full Time/Hourly/Non-Exempt

Anticipated Salary Range:
$40, $50,000.00

Security Clearance:
None

Level of Experience:
Mid

Meet HII's Mission Technologies Division
This position can be worked 100% remotely

Essential Job Responsibilities:

Initial assessment, triage, research, and resolution of the customer's issue.
Work effectively with customers to satisfactorily resolve their issues within the terms of their service level agreements between the customer and the Hosting Branch.
Analyze and resolve proper processing of registrations.
Troubleshooting and resolve registration issues.
Determine the best solution based on the issue and details provided by customer.
Properly escalate unresolved issues to management.
Ensure proper recording, documentation and resolution of questions and issues.
Walk customers through documented problemsolving procedures.
Document any new trouble shooting steps and contribute to the growth of the repository.

Minimum Qualifications:

Associate degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience.

Preferred Requirements:

Customer service representative experience
Call center experience
IT Help Desk support experience
Bachelor's Degree
Experience working with the United States Federal Courts, the Administrative Office of the U.S. Courts, and/or the PACER System is a plus.

Why HII

We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber.

Our diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first.

Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

Together we are working to ensure a future where everyone can be free and thrive.
Today's challenges are bigger than ever, and the nation needs the best of us. It's why we're focused on hiring, developing and nurturing our diversity.

We believe that diversity among our workforce strengthens the organization, stimulates creativity, promotes the exchange of ideas and enriches the work lives of all our employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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