- Provide second-level support for Windows server and desktop operating system issues, collaborating with Tier I support and escalating complex problems to higher-level specialists when necessary.
- Provide second-level support for various Unix/Linux operating system issues, collaborating with Tier I support and escalating complex problems to higher-level specialists when necessary.
- Manage and maintain on-premises storage platform hardware and software.
- Manage and maintain on-premises blade server infrastructure hardware and software.
- Manage and maintain on-premises hypervisor server infrastructure software.
- Manage and maintain Azure cloud IaaS and hypervisor software.
- Manage on-premises and cloud backups and backup infrastructure.
- Provide support for infrastructure projects as needed.
- Manage and maintain Ocracle and SQL databases on-premises and in Azure and Oracle cloud.
- Manage and maintain middle-tier environment working with application teams.
- Implement and manage Entra AD Connect for directory synchronization and integration purposes.
- Undergraduate degree with Twelve years of experience or Graduate degree with Ten years of experience in IT Infrastructure systems and Application
- One or more current industry recognized certifications (Advanced Microsoft and RedHat, Security+).
- Demonstrated ability to manage skilled, highly productive teams.
- Experience coaching, mentoring, and developing talent.
- Managing by metrics, producing and presenting team progress against delivery requirements.
- Ability to organize, prioritize, and manage team workloads working towards overall goals and commitments.
- Proficient in administering and supporting Windows Server, Windows Desktop, and Linux/Unix operating systems.
- Experience with Infrastructure as a Service (IaaS) solutions, hypervisor technologies, and server infrastructure management.
- Proficiency in administering and supporting SQL and Oracle databases.
- Experience in administering and supporting Oracle Cloud services.
- Expertise in implementing and managing backup solutions and knowledge of Storage Area Network (SAN) infrastructure.
- Experience in implementing and managing secure file transfer solutions for sensitive data and overseeing the middle-tier of the organizations IT architecture.
- Strong communication skills, collaboration abilities, and excellent troubleshooting and problem-solving skills
- Ability to work effectively independently as well as within a team environment.
- Fluency in both spoken and written English, including the ability to work with highly technical and specialized content. Must be able both prepare and deliver such content, verbally and in writing, but also comprehend such content from others, in both spoken and written form.
- Ability to work in a fast-paced environment while maintaining outstanding customer service skills.
- Must be flexible with work schedule during surge periods of support.
- Ability to document processes as needed.
- Proficiency in explaining complex policies and protocols in simple terms.
- Stays updated on IT trends and security standards.
- Demonstrates excellent analytical thinking and problem-solving skills to be able to assess potential risks and develop possible solutions.
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IT Infrastructure Platform Manager - Washington, United States - SAIC
Description
SAIC is looking for an experienced IT Infrastructure Platform Manager to join our team supporting US government agency in the National Capital Region.
The IT Infrastructure Platform Manager has a pivotal role being responsible for ensuring the seamless operation, security, and efficiency of the organizations server, desktop, database, storage, and backup IT infrastructure.
With a focus on Tier II system support and a diverse range of critical systems, the IT Infrastructure Platform Manager is integral to maintaining a robust IT environment.
The role collaborates closely with Tier I support, other infrastructure and application teams, and manages escalating complex challenges to their higher-level specialists when needed.
The IT Infrastructure Platform Manager will manage Infrastructure supporting applications and systems within the customers multi-faceted network infrastructure, spanning multiple platforms residing on multiple technological enclaves.
Specifically, this job will consist of the following:
EDUCATION & EXPERIENCE:
REQUIRED SKILLS:
Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
