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    Manufacturing Site Training and Support Consultant - Chicago, United States - Net2Source Inc.

    Net2Source Inc.
    Net2Source Inc. Chicago, United States

    3 weeks ago

    Net2Source Inc. background
    Description

    Job title: Manufacturing Site Training and Support Consultant /Infor LN and Baan IV

    Onsite: Base location is La Grange/Chicago, IL and Desire candidate should be willing to travel all business Locations.

    Roles and Responsibilities

    • Design, develop and implement training for all levels within the site facility.
    • Collaborate with internal and external subject matter experts (IT) in training development and delivery.
    • Learn a new inhouse platform to conduct training sessions for site users on regular basis.
    • Prepare training manuals and extensive checklist to train users at existing or new sites.
    • Understand and document business user requirements, issues, and report back to IT team for further actions.
    • Engage and interact with site users to coordinate troubleshooting and resolving issues.
    • Guide users to follow standard procedures across sites and advise adjustments where required.
    • Assist IT team to implement the platform at new sites.
    • For end users, be a IT point of contact for the platform.
    • Provide technical support and guidance to maintain records (data entry) in the platform.
    • Make recommendations of perceived solutions to potential problem areas and methods for improvement
    • Maintain records of all internal and external partners to ensure smooth coordination of training times and spaces.
    • Provide ad hoc procedural supervision, particularly during new program and staff onboarding phases.
    • Assist with live monitoring of learning.
    • Assist with analyzing pretest, post-test and evaluation data.
    • Assist management with training matrices and training plans to include development and maintenance.
    • Experience in working with nearshore/offshore team to enter data/ user feedback into the platform and resolve issues.
    • Ready for extensive travel across all Progress rail sites - IN, KY, NC & GA

    Qualifications

    • Bachelor's degree in CIS, MIS or related Technology field preferred
    • Extensive knowledge of Manufacturing (execution system), Warehouse inventory management
    • Understanding of ERP systems – preferably Infor LN
    • Understanding of web applications
    • Comfortable with using various mobile devices.
    • Computer proficiency; Word, Excel, Power Point, Outlook.
    • Project management – manages multiple, complex projects.
    • Excellent organizational skills and attention to detail
    • Well-developed analytical and problem solving skills.
    • Excellent communication skills
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