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    Consultant - Support Engineer .Net - Chicago, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Chicago, United States

    3 weeks ago

    Default job background
    Description

    In this role, you will be responsible for crafting clean, functional code that flawlessly suits the needs of the company.

    Your main focus will be coding and ensuring high performance and responsiveness to requests.

    To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution.

    Work with business people to have a real time problem and, craft the solution which really fits into client needs.



    Responsibilities
    Ensure all issues are properly logged
    Triage Incidents tickets to L2/L3 Teams if not resolved at L1 level
    Escalate unresolved issues to appropriate Internal Teams
    Provide prompt and accurate feedback to customers
    Prioritize and manage several open issues
    Prepare accurate and timely reports to customers on time
    Prepare Knowledge Articles/SOP's for repeated issues
    Prepare RCA for the Critical P0/P1 Issues
    Responsible for fixing issues reported by users
    Excellent problem-solving and communication skills
    Ability to provide step-by-step technical help, both written and verbal
    Good understanding of Ticketing Tools
    Having strong problem solving and analytical skills
    Support for sanity checks of the applications for any upgrade activity
    Experience in application enhancements with associated technologies
    Send outage alert communication to customer about application downtime and resolution ETA
    Support patching/upgrade activities as planned by business to perform sanity checks of application


    Minimum qualifications
    B.Tech/B.E/ MCA
    Excellent written and verbal communication skills


    Preferred qualifications
    Around - 6 years of strong coding experience in ASP.NET, C#
    Strong knowledge of REST API, ASP.NET MVC, LINQ, WCF and other .NET technologies
    Strong experience in writing SQL queries, SQL Server/T-SQL/stored procedures. SSRS, SSIS a plus
    MVC, MVP, MVVM or MDDM design pattern experience
    Experience on JIRA/ Remedy tool
    Iterative / Agile / DevOps/ ITIL practices & tools
    Data Analysis & Data Migration experience
    Execution of Transformation, Integration & Automation Programs/ Projects
    Strong Analytical / Logical Reasoning skills to analyze / build complex programming logic.

    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

    All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

    We promote and support a diverse workforce across all levels in the company.
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