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    Disability Services Advisor - China, MI, United States - LaFontaine Chevrolet Buick GMC of St Clair

    LaFontaine Chevrolet Buick GMC of St Clair
    LaFontaine Chevrolet Buick GMC of St Clair China, MI, United States

    3 weeks ago

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    Description

    AUTOMOTIVE EXPERIENCED SERVICE ADVISOR

    Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

    Employee Discounts on Sales and Service
    Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
    Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
    Holiday Savings Program with Employer Match
    Holiday Pay
    Solid knowledge of computers and proficient in web navigation.
    Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
    Let customers who are waiting know that they will be helped soon. Communicate with customers to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data.

    Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications.

    If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in.

    Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
    Contact customer by telephone regarding any changes in the estimate of time promised. Handle telephone inquiries regarding work in process and appointments.
    Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
    Ensure that work areas and customer waiting areas are kept clean.
    Founded in 1980 by Michael Sr.

    and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations.

    It's the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.

    The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan.

    The combination of both the mission and core values provides the basic foundation of our promise ... to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer's specific needs.


    LaFontaine represents the following brands:
    To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
    LaFontaine Automotive Group is an equal opportunity employer.
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