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    General Manager, Draftkings Wrigley Field - Chicago, IL, United States - DraftKings

    DraftKings
    DraftKings Chicago, IL, United States

    2 weeks ago

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    Description
    We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

    Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

    We are looking for a General Manager to oversee our Wrigley Field Retail Sportsbook. The General Manager will lead all pre-opening and post-opening responsibilities of our retail sportsbook at Wrigley Field in Illinois.

    The General Manager will oversee the day-to-day operations, have P&L ownership, support/coordinate relevant compliance projects, analyze BI data, establish goals and initiatives, and conduct on-site staff training.

    Oversee all on-site retail operational activities pre- and post-opening, ensuring alignment with DraftKings brand and service standards.
    Drive and ensure full compliance of internal control standards (ICS), standard operating procedures (SOPs), policies and procedures.

    Oversee and manage cash operations to ensure vault opening, closing, and balancing procedures are completed and within operational limits.

    Monitor and own all technical and operational incidents affecting the platform, product, and hardware to ensure timely resolution and proper reporting to stakeholders in partnership with Corporate IT.

    Proactively identify issues and partner closely with Customer Experience, Compliance, Accounting, and Security to resolve escalated player complaints and operational issues.

    Locally manage emergency situations, power outages, and other sensitive issues involving threats and acts of violence, theft, harassment, and other workplace safety issues.

    Establish and maintain effective working relationships with third-party providers, partners, vendors, and regulators.

    Assist in the development, on-going completion and execution for all required training including but not limited to New Hire, Anti-Money Laundering, Responsible Gaming (RG) compliance, self-exclusion programs and corporate policies and procedures.

    Prepare budgets and operating plans, and evaluate the performance of the operations including financial performance to company executives.
    Previous experience managing at least 30 direct/indirect reports.
    Bachelor's degree in a related field or equivalent education/experience.
    Strong working knowledge of instate and federal regulatory and compliance sectors.
    Proficient in Microsoft Office Suite, G Suite, and SaaS applications.
    Experience in performance risk analysis, issue management, and change management.
    Ability to excel in a fast-paced work environment with limited supervision.
    Proven ability to successfully manage third party and customer relationships.
    DKNG) technology company headquartered in Boston.

    As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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