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    Service Manager - Seattle, United States - NR Consulting

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    Description
    Position - Service Manager
    Location -onsite - Renton, Washington (Seattle) (Day 1 onsite)


    Job Description:
    -


    • Experience in setting up Incident, Problem Change processes.
    • Understanding of Map Gap of processes between two organizations and setup a unified process
    • Has operational know how of executing this process.
    • Must be an ITIL certified with strong process governance background.
    • Strong stake holder management
    • Strong negotiation skills as the role requires to derive and implement a win win process and execution between three organization.
    • Good understanding of SLA framework and establish internal OLAs for the team.
    • Should have experience of transition lifecycle of processes right from Design to execute to handover to operations.

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