- Foster a customer-centric approach to ensure exceptional customer satisfaction for both Cummins Allison and CPI customers.
- Collaborate closely with the support and sales teams to provide timely and effective service to meet customer needs and to drive growth of our product and service offerings.
- Monitor and improve key performance metrics, such as Suspend Rate, Response Time, Bounce Rate, and Technician Utilization, to enhance service quality.
- Lead the recruitment, hiring, and management of service technicians for both Cummins Allison and CPI products.
- Implement a forward-looking training and development program to enhance technician skills and keep them at the forefront of industry trends.
- Continuously mentor and support technicians to improve their performance and professional growth.
- Spearhead efforts to improve service processes and procedures, ensuring a smoother customer experience for both Cummins Allison and CPI customers.
- Drive innovation and efficiency through the implementation of emerging technologies and service best practices.
- Proactively identify opportunities for improvement and industry trends to maintain a cutting-edge service operation.
- Take ownership of service escalation resolution for both Cummins Allison and CPI customers, focusing on long-term solutions and preventive measures.
- Collaborate with cross-functional teams to address customer concerns swiftly and effectively.
- Ensure that the reputation of Cummins Allison as a trusted provider of cash, coin, and check processing solutions is upheld.
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in service management or a related field, with a track record of achieving and exceeding performance targets.
- Strong leadership and interpersonal skills, with the ability to effectively manage and mentor a team of service technicians.
- Excellent problem-solving abilities and the capacity to resolve service escalations.
- Strong analytical and data-driven decision-making capabilities.
- Exceptional communication skills, both written and verbal.
- Willingness to travel within the assigned territory.
- Flexible work environments
- Defined career growth plans with opportunities to go outside of your comfort zone.
- Team Building activities that support innovation.
- Generous paid time off, including sick and holiday.
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Discounts for childcare
- Tuition assistance
- Community involvement and volunteering events
- Opportunities to travel and work at our global sites.
-
Service Manager
2 weeks ago
Carrier Seattle, United States Full timeAbout this role · Carrier Commercial Services has an opening for an experienced Service Manager - Commercial HVAC/Construction for our Greater Seattle, WA location. · The Service Manager - Commercial HVAC/Construction will lead a group of Operations Professionals and Unionized ...
-
Service Delivery Manager
18 hours ago
Executech Seattle, United States Full timeRole Description: · Service Delivery Managers oversee a technical support team, facilitate meetings, and ensure that Executech's products and services satisfy clients. They use strong communication skills to encourage teamwork and motivate team members. They also use strong inte ...
-
Service Manager
6 days ago
George Gee Automotive Seattle, United StatesElliott Bay Automotive is a dynamic and innovative automotive dealership dedicated to supplying the Seattle Metro with off-road vehicles. With a commitment to quality and performance, we're shaping the future of off-road transportation. · As the Service Manager at Elliott Bay, y ...
-
Service Manager
2 days ago
Windsor Property Management Company Seattle, United StatesPosition at Windsor Communities Service Manager | The Whittaker - Seattle, WA - At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, you Service Manager, Manager, Prope ...
-
Service Manager
1 week ago
NW Recruiting Partners Seattle, United StatesJob Description · Job Description · Service Manager - Commercial Construction · Seattle, WA · Our client, a leading Commercial General Contractor, is looking for a Service Manager to join their employee-owned team, who will oversee small high-tech, biotech, life science, and h ...
-
Service Manager
1 week ago
Interplay Seattle, United StatesJob Description · Job Description Salary: $90K+ DOE · Job Description : · We are seeking a skilled and experienced Service Manager to join our team at Interplay. As a Managed Service Provider (MSP), we specialize in providing IT solutions and support to small and medium-sized bu ...
-
Service Manager
2 days ago
Catholic Community Services of Western Washington Seattle, United StatesFull-time position starting at $ $31.33/hr (D. O. E) with COMPETITIVE BENEFITS INCLUDE:Medical, Dental, Vision, Life Insurance and Long-Term Disability. Health Savings Account and Flexible Spending Account. Generous PTO, paid sick time, 15 day Service Manager, Mental Health, Prog ...
-
Service Manager
1 week ago
Interplayit Seattle, United StatesJob Description · : · We are seeking a skilled and experienced Service Manager to join our team at Interplay. As a Managed Service Provider (MSP), we specialize in providing IT solutions and support to small and medium-sized businesses. The Service Manager will be crucial in ov ...
-
Service Manager
2 hours ago
University of Washington Seattle, United StatesAs a University of Washington (UW) employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. ...
-
Service Manager
1 week ago
United Rentals Seattle, United StatesIf you'd like the chance to make your mark with the world's largest equipment rental provider, · come build your future with United Rentals · As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing ...
-
Service Manager
2 days ago
Crane Payment Innovations Seattle, United StatesHave you ever used the self-checkout in a Walmart or Target? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices ...
-
Service Manager
6 days ago
Carrier Seattle, United StatesCountry: United States of AmericaLocation: CAW03: CSS-Tukwila, WA 3215 S 116th St, Tukwila, WA, 98168 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering ...
-
Service Manager
1 week ago
Carrier Seattle, United States**Country:** · United States of America · **Location:** · CAW03: CSS-Tukwila, WA 3215 S 116th St, Tukwila, WA, 98168 USA · **Carrier** is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with ...
-
Service Manager
3 weeks ago
Interplay Seattle, United StatesJob Description · Job DescriptionSalary: $90K+ DOE · Job Description: · We are seeking a skilled and experienced Service Manager to join our team at Interplay. As a Managed Service Provider (MSP), we specialize in providing IT solutions and support to small and medium-sized busin ...
-
Service Manager
1 week ago
Carrier Global Corporation Seattle, United StatesCountry: · United States of America · Location: · CAW03: CSS-Tukwila, WA 3215 S 116th St, Tukwila, WA, 98168 USA · Carrier · is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business se ...
-
Service Manager
1 week ago
Carrier Seattle, United StatesCountry: · United States of America · Location: · CAW03: CSS-Tukwila, WA 3215 S 116th St, Tukwila, WA, 98168 USA · Carrier · is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segm ...
-
Service Manager
3 weeks ago
K2 Staffing Seattle, United StatesJob Description · Job Description Consistently recognized as a best workplace, and for our commitment to safety, sustainability, and community partnerships, our client hires the very best in the construction industry and strives to create an environment that encourages innovation ...
-
Service Manager
1 week ago
NR Consulting Seattle, United StatesPosition - Service Manager · Location -onsite - Renton, Washington (Seattle) (Day 1 onsite) · Job Description: - · •Experience in setting up Incident, Problem Change processes. · •Understanding of Map Gap of processes between two organizations and setup a unified process · •Has ...
-
Service Manager
1 week ago
Carrier Seattle, United States**Country:** · United States of America · **Location:** · CAW03: CSS-Tukwila, WA 3215 S 116th St, Tukwila, WA, 98168 USA · **Carrier** · is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce wi ...
-
Amazon Services LLC Seattle, United States Full timeCome be a part of a rapidly expanding $35 billion dollar global business At Amazon Business (AB), we stand at the intersection of tech & retail in the B2B space, developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Busi ...
Service Manager - Seattle, United States - Crane Payment Innovations
Description
Service Manager - Washington State
Location
WA, Seattle
Department
Field Support
Employment Type
Full Time
Have you ever used the self-checkout in your local grocery store? Played the slots at a Las VegasCasino? Maybe you grabbed a drink from a vending machine or paid to park your car? If youve answered with a resounding YES, then youve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make thetechnology that powers your everyday life,enabling more than 4 billion transactions every week in more than 143 currencies worldwide.
From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.
WHAT YOU'LL BE DOING
As the
Branch Service Manager at CPI, you will play a pivotal role in ensuring the satisfaction of both traditional Cummins Allison and CPI customers.
Your primary focus will be on delivering a superior customer experience by championing a customer-centric approach and working closely with the Field Service Technicians to ensure timely and effective service for our diverse customer base.
You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement over
Seattle area including the state.
In addition, you will keep a watchful eye on key performance metrics and lead efforts to improve service processes, while also resolving service escalations with a focus on long-term solutions and preventive measures.
Your forward-thinking mindset will drive innovation and efficiency through the implementation of emerging technologies and best practices, ensuring that our service operations remain on the cutting edge of the industry.
Key Responsibilities:
_Customer Satisfaction and Service Excellence:
_
_Technician Management and Development:
_
_Service Process Enhancement:
_
_Service Escalation Resolution:
_
Qualifications :
WHAT WERE OFFERING
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers.
The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies.
Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta.
For more information, visit_Crane Payment Innovations is_
_committed to hiring a diverse workforce.
Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
__#LI-TH1_
_#CPI_
_#LI-Remote_
#J-18808-Ljbffr