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    Desktop Support Engineer - Atlanta, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Atlanta, United States

    3 weeks ago

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    Description

    Job Title- Desktop Support Engineer

    Location- Atlanta, GA (Onsite)

    Duration-9+ Months

    Skills:
    EUC / Desktop

    Responsibilities
    Developing and implementing service standards and procedures for the EUC
    Good experience of working in customer focused end user support function coverage EUC and software/OS installations and support
    Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
    Good knowledge of Microsoft's product offerings including high level capabilities and competitor products
    Supporting Windows 7 & 10 using System Centre Configuration Manager (SCCM)
    Demonstrable experience of supporting Windows 10 and MS Office 365
    Basic understanding of Active Directory and Group Policy
    Experience with MS Intune/Autopilot is desirable
    Experience on OS Imaging / Patch Management skill
    Deskside Support , B/F and IMAC support
    Asset refreshment / OEM
    Apple MAC devices skills, JAMF, Airwatch and troubleshooting experience
    Experience on Printer support, MDM, Intune and BYOD support
    Maintaining customer relationships and improving response and delivery times
    Updating service methods to improve overall efficiency
    Resolving any service problems and customer complaints
    Knowledge and understanding of all relevant industry standards.
    Knowledge and understanding of best practices for service management.
    Strong communication skills, including the ability to be influential and persuasive with stakeholders.


    Technical Experience :

    Strong communication skills, including the ability to be influential and persuasive with stakeholders.
    7 to 10 years of EUC SME Skill
    Good analytical and presentation skills
    ITIL V3 certified.


    Professional Attributes :

    Fluent in English
    Willingness to work flexible hours when needed
    Excellent customer interface skills
    Good interpersonal communication skills
    Understanding of customer satisfaction principles and practices
    Ability to work under pressure
    Strong communications skills, both written and oral

    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

    All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

    We promote and support a diverse workforce across all levels in the company.
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