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    General Manager - Denver, United States - Copart

    Copart
    Copart Denver, United States

    3 weeks ago

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    Description
    The General Manager is responsible for overall Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility. In addition, the General Manager will manage all aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards. Through a thorough understanding of Copart policies and practices, the General Manager will create a customer first environment for internal and external customers by offering unique and innovative solutions that meet customer needs while maintaining company standards for policy, quality, and service.

    ESSENTIAL DUTIES

    * Partners with HR to attract, recruit, develop and retain a diverse, high performing team
    * Train and develop staff to meet company guidelines and expectations
    * Ensure there is continual, positive communication and feedback with staff in addition to all annual Continuous Improvement Summaries (CIS -- Reviews) delivered timely
    * Manages team through an innovative, creative, inspirational leadership style
    * Ability to hold staff consistently accountable with unbiased fairness to help drive performance
    * Create a highly engaged team environment which drives execution, innovation, productivity, and future leaders
    * Holds self to a high level of integrity in all interactions and decision making
    * Proactively manages performance of managers and staff to address all opportunities quickly, and to redirect or take appropriate action if applicable
    * Manages the day-to-day operations of the facility including, but not limited to becoming a Subject Matter Expert (SME) in all process areas both in the office and with outside yard jobs and tasks
    * Responsible for recruiting and maintaining appropriate number of sub-haulers to manage the logistical requirements of running a Copart facility properly and effectively
    * Must remain within allowable compliance guidelines for any System Quality Reviews, Field Quality Reviews, and Equipment and Safety Reviews
    * Must immediately raise any concerns that could negatively impact the facility, the employees, or customers up to the Regional Manager
    * Set goals and ensures that each employee is leveraging the tools provided to them to achieve continual success
    * Ensure your locations are compliant with laws and regulations to include county, state, EPA, OSHA, and Department of Motor Vehicle regulations
    * Disseminate pertinent knowledge throughout location to all employees to ensure transparency and clarity on company goals and initiatives
    * Responsible for customer relationships (buyers, sellers, and internal customers)
    * Identifying knowledge and skill gaps amongst your team and ensure there are remedies for said gaps
    * Brand ambassador of the company's mission, vision, values, and culture
    * Ability to communicate to all levels of leadership throughout the organization with tact and professionalism both written and verbal
    * May be called upon to support local or non-local CAT events throughout the year
    * Accountable for understanding the assigned profit and Loss Statement. Identifying ways to increase revenue and decrease costs.
    * Other duties as assigned by Regional Manager or a member of upper Management

    Required Skills & Experience:

    * Minimum of 2-3 years as a manager, military or other relevant experience preferred
    * Proven track record of driving and achieving operational excellence and execution of corporate goals
    * Metric Driven
    * Proven track record on supporting change initiatives and ensuring the team can easily adapt to, and manage the change effectively and with positivity
    * Strong communication skills with the ability to adjust your tone/communication style according to your audience
    * Strong relationship building skills
    * Strong critical thinking skills using logic and help to identify alternative solutions to operational issues
    * Strong decision-making skills -- will consider benefits and risks to potential decisions to choose the most appropriate course of action
    * Strong listening skills -- takes the time to actively listen to issues or concerns to help develop and execute on the solution
    * Able to manage time effectively and prioritize tasks to meet new deadlines or productivity goals
    * Strong problem-solving skills
    * Able to multi-task and stay positive and motivated with a strong sense of urgency
    * Bi-lingual a plus
    * Travel may be required
    * Valid Driver's License

    Benefits:

    * 401(k) and 401(k) Match
    * Employee Stock Purchase Program
    * Insurance:
    *
  • Health
    * Life
    * Dental
    * Vision
    * Accident
    * Critical Illness
    * Identity Theft
    * Hospital Indemnity
    * HSA
    * FSA & Dependent Care FSA

    * Company-paid Life and AD&D insurance
    * Paid time off
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