- Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
- Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required
- Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
- Provides end-user notices of real-time issues within the environment
- Collaborates with more senior team members and other support teams to identify defects and user impact
- Seeks to understand new functionality being implemented for monthly releases
- Identifies opportunities for continuous improvement
- Adheres to metric-driven objectives including time to resolve and number of closures per day
- Participates daily in all required team and support group meetings
- Mainframe, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus
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Firebrand Technologies Newburyport, United StatesFirebrand Technologies and **NetGalley LLC**—each a strategic part of the Firebrand Group collection of companies owned by Media Do International (MD-i)—are technology companies working in support of the book publishing industry. In partnership, the two companies have been helpin ...
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Engineering Tools Technical Support Analyst
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BAE Systems USA Hudson, United States**Job Description** · BAE Systems has a job opening for an Engineering Tools Technical Support Analyst. As a key member of the Engineering Tools team, the support analyst is responsible for the day-to-day support of the Systems Engineering application environments across BAE Sys ...
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US - Staffing - IT - Customer Support Analyst - Exeter, United States - Axelon
Description
Job Title:
Application Support Specialist
Contract Duration: 1-year contract