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    Enterprise Program Manager - Albany, United States - Symplr Software LLC

    Symplr Software LLC
    Symplr Software LLC Albany, United States

    2 weeks ago

    Default job background
    Description
    Overview
    The Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs.

    The program manager serves as the point of contact with enterprise tier 1 customers on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus.

    This position focuses on developing a program's objectives and strategy and assessing how it will impact their department, business, or organization.

    For each program, they will define and oversee the projects needed to reach their targeted goals.
    Duties & Responsibilities


    Leads one or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed.

    Act as a thought leader and influence broadly across the customer and internal stakeholders
    Champions program visions from sales to post-production in collaboration with sales,product, customer success and customer support
    Participate in resource planning process, coordinate resource requirements, andresolve resource assignments with various group Team Leads in a matrix organization
    Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs
    Responsible for project delivery based on symplr methodology
    Collaborate with internal personnel on resource organization and during other stages of the program
    Understand technical explanations and discussions and summarize them for external customers
    Manage and communicate ongoing changes in tasks, goals, or performance
    Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed
    Regularly report progress to C-Level suite management
    Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes.

    Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle.

    Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders.
    Manages projects within assigned program as needed
    Actively contributes and influence internal and external processes to ensure smooth program execution and customer satisfaction
    Ability to perform other relevant duties as assigned

    Skills Required

    Healthcare industry knowledge; payer knowledge is preferred
    Highly analytical and organized
    Excellent teambuilder
    Great negotiator and influencer
    Adept at conflict resolution
    Creative problem solver
    Outstanding planning, resource, and stakeholder management skills
    Ability to collaborate with and influence stakeholders across organizational boundaries.
    Able to see the bigger picture and sell the vision
    Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
    Ability to work independently and as part of a team
    Meticulous attention to detail
    Proficient in SDLC methodologies (waterfall and agile)
    Knowledge of project management principals
    Excellent Customer service orientation
    Effective written and verbal communication
    Effective escalation and risk communication and management
    Demonstrated customer relationship, communication and teamwork-oriented skills
    Works independently, with minimal supervision
    Creative problem solving
    Project-level budget management
    Effectively provides strategic escalation management across project portfolios
    Program-level budget management
    Experience with partner management or operations.
    Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.) is preferred
    Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint)


    Qualifications Required:
    BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline
    Experience the healthcare industry
    Experience in a fast paced, customer facing role
    10 years of healthcare related program and/or project management experience
    C-Suite project stakeholder/executive relationship management experience
    Experience managing project portfolios and programs
    PMP preferred
    Strong technical aptitude including proficiency in Microsoft Office applications

    Min
    USD $110,000.00/Yr.
    Max
    USD $130,000.00/Yr.

    Minimum Salary:

    Maximum Salary:

    Salary Unit:
    Yearly
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