Jobs
>
Scottsdale

    Account Management Director - Scottsdale, United States - Lessen

    Lessen
    Lessen Scottsdale, United States

    1 week ago

    Default job background
    Description
    Lessen is one of the fastest growing companies in the real estate services industry.

    Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place But we aren't just a tech company.

    We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company.

    The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year.

    Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

    The Account Director provides leadership, and support, and ensures alignment to the strategic direction of the business in a complex, ever-changing environment.

    This position is responsible for supporting the departmental vision, strategy, and operating goals and building a culture of accountability and success.

    Responsible for driving high operational output & performance, forecasting, scheduling, and delivering operational excellence by creating and developing strong and effective relationships with their customers.

    This involves utilizing our software suite to analyze data and coach clients on best practices to improve KPI's This individual will serve as a single point of contact for leaders and influencers at our key customers, while also identifying and delivering strategic projects, initiatives, and effective change management.


    What You'll Do:


    Ensure that the departmental strategy and vision are communicated to all members of their team and reinforce on an ongoing basis to keep the department aligned in executing the vision.

    Reinforce a positive working environment by modeling a positive leadership style, ongoing communications with the team, celebrating success, and rewarding outstanding performance.

    Partner with the HR team to ensure the department is effectively staffed and trained. Responsible for staff coaching, mentoring, and evaluation; deliver feedback, discipline, counseling, and performance reviews.
    Manage poor performance swiftly and effectively. Monitor quality and details of work product and accuracy of information. Adhere to all Company policies and procedures.

    Develop and maintain key customer relationships, travel as needed to meet with key stakeholders in markets to devise solutions to joint problems and collaborate on areas of improvement.

    Resolve customer concerns with a high sense of urgency. Demonstrate thought leadership with customers by developing and presenting client industry/market research findings, trends, benchmarking, and other pertinent information.
    Participate in communications and updates with key clients, including presenting at client meetings, sharing appropriate reports, etc. Maintain a balanced proactive/reactive relationship with your assigned accounts.

    Collaborate with account teams in coordinating monthly status updates with the customer and be the point of contact for senior management at key customers.

    Ensure the achievement of financial goals through forecasting, budgeting, strategic planning, reporting, and monitoring financial performance. Analyze business/financial data and develop innovative solutions. Inform senior management of operational, or resource issues/obstacles in a timely fashion. Contribute to various strategic projects to drive better outcomes, improved efficiencies, technology enhancements, and scalability of the business.
    Work cross-functionally with other teams to make strategic decisions about capacity planning and fulfillment of services.
    Ensure confidentiality of internal and external dataFoster a positive team environment.
    Perform ad-hoc projects and other duties as assigned.
    Operate within the Organization's Financial, Legal, and Ethical Policies. Be familiar with and comply with company rules and policies.
    Act as a professional role model in performance and behavior by Lessen values.


    You Should Have:


    Bachelor's degree At least 7 of experience in a customer-facing sales, service, or training role (B2B)Demonstrable experience in solving tough customer issues.

    Demonstrable experience managing and leading individuals and/or small teams.
    Multi-unit management experience is preferred.
    Experience working with trades preferred.
    Experience in the facilities industry is preferred.
    SaaS experience, preferably with large enterprise and mid-market customers, is a plus.

    #IND1>Why Lessen:


    • Competitive compensation
    • Dental, Vision, Life, Disability options
    • 401K retirement savings plan
    • Paid vacation, federal and floating holidays
    • Maternity/Paternity Pay
    • Career advancement opportunities
    • All the tools you'll need to be successfulLessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
  • GMI

    Director of Project Management

    1 week ago

    GMI Scottsdale, United States

    **Role Overview**: · The Director of PMO plays a pivotal role in overseeing the strategic direction and execution of operational processes and project management initiatives within the organization. They ensure that both the day-to-day operations and project deliverables are achi ...

  • Early Warning Services

    Director, Risk Management

    1 week ago

    Early Warning Services Scottsdale, United States

    At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, PazeSM, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and pr ...

  • Panoramic Health

    Director, Revenue Cycle Management

    1 week ago

    Panoramic Health Tempe, United States

    Panoramic Health · Come Join our team · Director, Revenue Cycle Management will be responsible for day-to-day operations of core revenue cycle functions including billing, collections, coding, and credentialing for multiple practices, managing a team of highly skilled RCM profess ...

  • Pravati Capital LLC

    Managing Director

    1 week ago

    Pravati Capital LLC Scottsdale, United States

    Pravati Capital is seeking to hire a LOCAL Managing Director to join our capital markets team. This role offers a unique opportunity to work with a growing fund manager in a highly senior and pivotal role. This position will involve direct interaction with both prospective and cu ...

  • USAA

    Director, Audience Management

    1 day ago

    USAA Phoenix, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • Honeywell

    Director Offering Management

    1 week ago

    Honeywell Phoenix, United States

    **Join a team recognized for leadership, innovation and diversity**: · As a **Director Offering Management - Business Management **here at Honeywell, you will play a crucial role in leading the offering management function. You will be responsible for developing and executing str ...

  • Hilton Phoenix Tapatio Cliff Resort

    Director Revenue Management

    2 days ago

    Hilton Phoenix Tapatio Cliff Resort Phoenix, United States

    Job Summary: · The role of the Director Revenue-Hotel is to provide direction to property teams to identify develop and implement all potential revenue opportunities for 1 full service premium select and/or independent branded hotel. This role will provide integral support daily ...

  • Wells Fargo

    Control Management Director

    2 days ago

    Wells Fargo Phoenix, United States

    **About this role**: · Specific Responsibilities: · - Identify and report on key issue and action plan trends and/or concentrations, and emerging critical issues. · - Manage issue and action plan review, sustainability and issue closure. · - Define issue intake processes. · - Mai ...

  • Dignity Health

    Director Facility Management

    1 week ago

    Dignity Health Gilbert, United States

    **Overview** · CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one o ...

  • Wells Fargo

    Control Management Director

    1 week ago

    Wells Fargo Chandler, United States

    **About this role**: · Wells Fargo is seeking a Control Management Director for Consumer Operations Control, leading the control coverage for Fraud and Claims Management (FCM) Operations. The role will report to the Consumer Operations Control Management Executive. The Director w ...

  • Crestview Management, LLC

    Director of Revenue Management

    22 hours ago

    Crestview Management, LLC Carefree, United States

    **About the Job**: · **The Boulders Resort and Spa** is a large, high-end resort that spans an impressive 33,000 sq. ft. Offering a luxurious spa, championship golf, and exclusive service in a uniquely dramatic setting - 1,300 acres of the Sonoran Desert foothills with panoramic ...

  • Marriott Hotels & Resorts

    Director of Revenue Management

    1 week ago

    Marriott Hotels & Resorts Scottsdale, United States

    Oversees revenue management activities and managers within area of purview. Responsible for balancing the financial objectives of different lodging products to maximize total revenues and profit associated with guest rooms. Position is accountable fo Management, Revenue, Director ...

  • Amex

    Director-digital Portfolio Management

    2 days ago

    Amex Phoenix, United States

    **You Lead the Way. We've Got Your Back.** · With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, ...

  • Sevita

    Operations Management Regional Director

    3 days ago

    Sevita Phoenix, United States

    **Mentor Community Services**, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join ...

  • tango

    Regional Director of Contract Management

    22 hours ago

    tango Phoenix, United States

    We are looking for an experienced process-oriented leader to act as our Regional Director of Contract Management. This role will report into the Vice President of Network Management to lead, and scale, the contract management division within the network management department. The ...

  • Select Medical

    Director of Quality Management

    2 weeks ago

    Select Medical Scottsdale, United States

    Coordinates the Medical Quality Management and Performance Improvement activities to measurably enhance the quality, process and cost effectiveness of patient and customer services rendered. Coordinates the Performance Improvement and Patient Safety Director, Quality, Management, ...

  • Lessen

    Account Management Director

    1 week ago

    Lessen Scottsdale, United States

    The Account Director provides leadership, and support, and ensures alignment to the strategic direction of the business in a complex, ever-changing environment. This position is responsible for supporting the departmental vision, strategy, and operating goals and building a cultu ...

  • Community Medical Services

    Director of Grants Management

    1 week ago

    Community Medical Services Scottsdale, United States

    Overview: · Community Medical Services (CMS) is hiring a Director of Grants Management. Under the supervision of the Chief Growth Officer, the Director of Grants Management will lead all aspects of the grants program, including grants strategy, grants applications and grants ove ...

  • StandardAero

    Director, Cash Management

    1 week ago

    StandardAero Scottsdale, United States

    Build an Aviation Career You're Proud Of · At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you i ...

  • HonorHealth Rehabilitation Hospital

    Director of Quality Management

    1 week ago

    HonorHealth Rehabilitation Hospital Scottsdale, United States

    Overview: · HonorHealth Rehabilitation Hospital · *A joint venture with Select Medical & Honor Health* · Scottsdale, AZ · Director of Quality Management (DQM) · (RN License Required) · Responsibilities: · Position Summary · Coordinates the Medical Quality Management and P ...