Jobs
>
Opelika

    Supervisor, Network Operations - Opelika, United States - Point Broadband / Sunset Digital

    Point Broadband / Sunset Digital
    Point Broadband / Sunset Digital Opelika, United States

    3 weeks ago

    Default job background
    Description
    Supervisor, Network Operations

    Opelika, AL


    Summary:


    This position will help oversee a team of NOC (Network Operations Center) techs to monitor our networks, troubleshoot any issues that arise, ensuring the team is quickly responding to alarms and outage notifications and updating tickets regularly.

    This position is also responsible for compiling data and creating reports on outages, network issues, customer impact, and NOC performance.

    These reports will be used for training and improvement in the NOC and for improvement company-wide to give our customers the best product possible.

    This role is also responsible for scheduling, team meetings and communications, hiring and training, process/policy creation and improvement, and any other duties assigned.


    Duties & Responsibilities:
    Essential duties and responsibilities include but are not limited to those listed below:

    Managing the daily operations of the NOC and ensuring NOC techs follow procedures with any outages or issues. Ensure that proper communication and escalation is being done so outages are resolved quickly minimizing downtime and supporting efficient Operations

    Tracking metrics that measure NOC performance like ATTR (Average Time to Respond and to Resolve), customer impact duration, and ticket creation processes, escalation paths, and notification processes are followed

    Monitoring network performance and logs and documents incidents and changes occurring in daily Operations

    Troubleshooting and resolving routine Network issues and conducting or participating in root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements

    Automates routine tasks using scripting or basic programs

    Advises on budget expenditures to ensure required tools and equipment are procured and maintained

    Assists with the continued training and development of NOC staff in best practices, tools, and technologies to further their ability to troubleshoot and resolve issues

    Assists in the hiring and training of new NOC techs. Evaluate and improve training processes and procedures, as needed

    Attends meetings and events to provide input into the continued growth and development of the NOC and PBB. Assists in planning and hosting weekly NOC meetings and NOC training sessions

    Controlling the weekly schedule and making any adjustments, as needed. Finding coverage for NOC techs who are out sick or on vacation. Ensuring holidays have adequate staffing

    Fosters effective communication and teamwork between departments for continued collaboration and joint troubleshooting

    Builds positive relationships with our vendors to further engage and assist on any vendor-related issues

    Performs other duties as assigned


    Qualifications:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Ability to maintain the highest confidentiality with sensitive information

    Must possess strong interpersonal and communication skills

    Strong organizational and time management skills

    Ability to work independently, prioritize tasks, and manage multiple projects simultaneously

    Must have strong attention to detail and have an elevated level of accuracy

    Ability to lead and manage a team of professionals

    A desire to continue to learn and grow in individual networking knowledge and skills

    Ability to train, instruct, and discipline individuals, as needed

    Thorough knowledge of functional area and department processes

    Education/Experience:

    4-year degree in Business Leadership, Business Management, or IT/Networking

    2 – 4 years of Networking experience and 2 – 4 years of leadership experience

    IT Bootcamp certificate if no IT degree or less than 2 years of experience

    CompTIA, Network+, CCNA, or ITIL certifications a plus


    Computer Skills:
    Must possess strong computer skills, with proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), NMS tools, CLI commands, networking, data manipulation, ticketing systems, and device controllers


    Physical Demands/Working Conditions:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screens, correspondence, and reports

    The employee must occasionally walk, reach with hands and arms, and drive a vehicle. The employee may occasionally lift and/or move up to 30 pounds. May be required to climb stairs, ladders, or ramps

    The job is performed in various office settings, and the employee may be subject to related conditions such as dust

    The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above normal for portions of business day

    The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks

    Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner

    Must be available 24/7/365 (holidays, weekends, overnights) to assist with any network-related issues, depending on the severity, which includes the ability to work remotely


    Benefits:
    Medical (3 plans to choose from), Dental and Vision

    Short Term Disability

    Flexible Spending Accounts

    Company Paid Life as well as Voluntary policies

    401(k) with generous company match

    Paid Time Off

    Share the Care Paid Time Off

    Paid Holidays

    Cell Phone Allowance *Applicable by Position

    Career Progression Opportunities

    Discounted Broadband Services *Where Applicable

    Point Broadband is an equal opportunity employer.


    For further information, please visit:
    EEO is the Law Poster

    |

    U.S. Equal Employment Opportunity Commission

    #J-18808-Ljbffr
  • Point Broadband / Sunset Digital

    Network Operations Specialist

    4 weeks ago

    Point Broadband / Sunset Digital Opelika, United States

    Network Operations Specialist · Opelika, AL · Summary · Position is responsible for network support calls and monitoring the Company's network. Ensure reliable customer services and help to maintain department readiness for response to outages. Monitor overall system health an ...

  • Point Broadband Fiber Holding LLC

    Director, Network Operations

    5 days ago

    Point Broadband Fiber Holding LLC Opelika, United States

    Point Broadband Fiber Holding LLC · Director, Network Operations · Opelika , · Alabama · Apply Now · The NOC Director position is responsible for ensuring the highest level of service for the Network Operations Centers external and internal customers by working alongside oth ...

  • Point Broadband

    Network Operations Specialist

    1 week ago

    Point Broadband Opelika, United States

    Network Operations Specialist · Opelika, AL · Summary · Position is responsible for network support calls and monitoring the Company's network. Ensure reliable customer services and help to maintain department readiness for response to outages. Monitor overall system health and ...

  • Point Broadband

    Supervisor, Network Operations

    3 weeks ago

    Point Broadband Opelika, United States

    Supervisor, Network Operations · Opelika, AL · Summary: · This position will help oversee a team of NOC (Network Operations Center) techs to monitor our networks, troubleshoot any issues that arise, ensuring the team is quickly responding to alarms and outage notifications and ...

  • Point Broadband

    Network Operations Analyst

    1 week ago

    Point Broadband Opelika, United States

    Network Operations Analyst · Opelika, AL · Summary: · Operations analysts play a crucial role in the PBB organization, driving improvements and enhancing overall efficiency through analytics and market research. Through expertise and insights, they streamline processes, reduce ...

  • Walmart

    Operations Manager Ii, Fleet Transportation

    1 week ago

    Walmart Auburn, United States

    **Position Summary...** · **What you'll do...** · Asset Management : Possess Knowledge of: Fundamentals of asset management, enterprise asset management plan; Lifecycle of assets - Acquisition, operation, maintenance and renewal; "Total cost of ownership" concept related to asset ...

  • Aspen Dental

    Dentist – DDS

    2 weeks ago

    Aspen Dental Auburn, United States

    At Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will h ...

  • Mercier Electric Co., Inc.

    It/cad Mgr

    2 weeks ago

    Mercier Electric Co., Inc. Auburn, United States

    **Full Job Description** · **OVERVIEW**: · **RESPONSIBILITIES - GENERAL**: · - Provide support to staff and manage day-to-day operations with a structured, process-oriented approach centered around a working office environment. · - Laptop/desktop setup and configuration, user dat ...

  • Curaleaf

    Lead Production Technician

    2 weeks ago

    Curaleaf Auburn, United States

    Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality ...

  • Interim HealthCare of Maine

    Full Time Physical Therapist Assistant

    1 week ago

    Interim HealthCare of Maine Auburn, United States Full time

    Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PTA, you'll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare ...

  • The Goddard School

    Preschool Teacher

    1 week ago

    The Goddard School Auburn, United States

    We are currently hiring in our preschool classroom for September 2024. · Sign on Bonus _No nights and weekends_ · Are you passionate about positively impacting children's lives and making a difference in the world of early childhood education? Are you an energetic, nurturing pers ...

  • Auburn, MA Training and Testing Center

    Testing Center Administrator

    1 week ago

    Auburn, MA Training and Testing Center Auburn, United States

    **Full Job Description** · About us: The Auburn, MA Training and Testing Center is a part of HHD Aviation LLC. Established 14 years ago, the parent company operates the largest computerized licensure testing facilities in the mid-west. We currently have operations in several stat ...

  • Staples, Inc.

    Delivery Driver

    1 week ago

    Staples, Inc. Auburn, United States

    7:00am - 3:30pm/ Monday - Friday · Staples is business to business. You're what binds us together. · When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You'll be surrounded by a team who is looking to make an impact on our cus ...

  • International Paper

    Controller

    1 week ago

    International Paper Auburn, United States

    **Position Title**: · Complex Controller · **Pay Rate**: · $108,200 - $144,300 (USCORE) · - Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportun ...

  • Staples, Inc.

    Delivery Driver

    1 week ago

    Staples, Inc. Auburn, United States

    Staples is business to business. You're what binds us together. · A $3,000 Introductory Award is available for this position that pays $1500 at 90 days and $1500 at 180 days of service. · 7:00am Start/Monday-Friday. Full Time shifts are typically 8-10 hours depending on traffic ...

  • Staples, Inc.

    Delivery Driver

    5 days ago

    Staples, Inc. Auburn, United States

    7:00am - 3:30pm/ Monday - Friday · A $3,000 Introductory Award is available for this position that pays $1500 at 90 days and $1500 at 180 days of service. · Staples is business to business. You're what binds us together. · When joining our Supply Chain team, you can feel right ...

  • Rieke LLC

    Vice President of Sales

    1 week ago

    Rieke LLC Auburn, United States

    Company: Rieke LLC · Primary Location: 500 W 7th Street, Auburn, IN 46706 USA · Employment Type: Salaried | Full-Time · Function: Sales · Equal Opportunity Employer Minorities/Women/Veterans/Disabled · **Main Duties & Responsibilities** · - Note - This is a fully remote role with ...

  • Dudek

    Gis Analyst

    2 weeks ago

    Dudek Auburn, United States

    Who We Are · Dudek is a leading environmental, planning, and engineering firm that help public and private clients plan, design, and build projects that improve communities' built and natural infrastructure. Founded in 1980, Dudek has grown steadily to more than 800 professionals ...

  • Walmart

    Human Resource Office/training Manager

    3 weeks ago

    Walmart Auburn, United States

    Position Summary... · What you'll do... · Want to use your strategic mindset to solve complex organizational challenges? The **Human Resources Business Partner **is a critical thought leadership role that makes data-driven decisions to nurture a high-performance culture within th ...

  • Androscoggin Valley Council of Governments

    Maine Sbdc Small Business Advisor at Avcog

    3 weeks ago

    Androscoggin Valley Council of Governments Auburn, United States

    **Are you looking for an opportunity to share your business expertise and knowledge? Have you had experience owning, running, or working closely with start-ups and small business enterprises? Would you find counseling, educating, and advising small business owners and entrepreneu ...