Jobs
>
Santa Barbara

    Guest Service Manager - Santa Barbara, United States - Hotel Milo Santa Barbara

    Hotel Milo Santa Barbara
    Hotel Milo Santa Barbara Santa Barbara, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Summary

    This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty. This individual may assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. The Operations Manager may function to support a number of areas at the property including: Housekeeping Engineering/Maintenance F&B PBX Bell staff Front Office and Banquets.

    Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

    Responsibilities

    Qualifications

  • At least 3 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 1 to 2 years' experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 2 years of experience in a Rooms or F&B department at a Hotel.
  • Previous supervisory experience required.
  • Must be proficient in Windows Operating Systems
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to convey information and ideas clearly.

    Responsibilities

  • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
  • Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
  • As applicable to the hotel ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments. Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
  • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
  • As applicable to the hotel assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department using the steps to effective training.
  • As needed assist the General Manager in recruiting hiring and training for Guest Services based on occupancy
  • Participate in weekly meetings with Front Desk to address oversell settings and react accordingly
  • Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
  • Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
  • Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests management and all other employees.
  • Be familiar with S.O.P.'s in all Operations departments.
  • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
  • Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.
  • Complete required corporate training modules and become certified to train those as required.
  • Generally a promotional opportunity will require relocation to another property.
  • Be in the public areas during peak times greeting guests and offering assistance as needed.
  • Maintain procedures for handling of the hotel safe specifically with regard to security
  • Attend all scheduled meetings that take place on the property when you are scheduled.

    Company Overview

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

    Compensation MinUSD $64,480.00/Yr.

    Compensation MidUSD $75,048.30/Yr.

    Compensation MaxUSD $90,057.96/Yr.

    Source: Hospitality Online
  • Mission Linen Supply

    Service Management Trainee

    2 days ago

    Mission Linen Supply Santa Barbara, United States

    **Responsibilities**: · **Mission Linen Supply** has immediate opportunities for our **Management Trainee **in state-of-the-art operating plants in **California and Arizona. **Service Management Trainee will learn to provide leadership to a team of Drivers (Route Sales and Servic ...

  • True Digital Surgery

    Technical Services Manager

    1 week ago

    True Digital Surgery Goleta, United States

    **ABOUT US** · **SUMMARY** · The Technical Services Manager will be responsible for the management of all technical support activity at True Digital Surgery. This position is responsible for technical diagnosis, analysis, and solutions for all service issues escalated to TDS, alo ...

  • Devereux Advanced Behavioral Health

    Manager of Finance and Support Services

    1 week ago

    Devereux Advanced Behavioral Health Goleta, United States

    : · **Are you aspiring to become a Finance Manager and make a significant impact on your community? **Do you thrive as a servant leader, leveraging your expertise in funding agencies, policies, and procedures to drive tangible improvements in an** **organization's revenue?** · If ...

  • Cate School

    Manager of Advancement Services

    1 week ago

    Cate School Carpinteria, United States

    **Position**: Manager of Advancement Services · **Department**: Advancement · **Reports to**: Director of Advancement · **Date Updated**: April 2024 · **Status**: Non-Exempt · **Salary**: $58,000-$72,000 · **CATE SCHOOL ADVANCEMENT** · Cate has a long history of philanthropic sup ...

  • Trek Bicycle

    Service Manager

    1 week ago

    Trek Bicycle Santa Barbara, United States

    Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and ...

  • Big Brand Tire & Service

    Automotive Service Manager

    18 hours ago

    Big Brand Tire & Service Ventura, United States

    **Automotive Service Manager: $58,000-$85,000 effective rate (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits)** · **What is the job?** · - Meet or exceed performance targets by understanding and following company strategies · - Be able to confidently r ...

  • Aimbridge Hospitality

    Guest Service Manager

    1 week ago

    Aimbridge Hospitality Santa Barbara, United States

    This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties m Service Manager, Guest Servic ...

  • Aimbridge Hospitality

    Guest Service Manager

    1 week ago

    Aimbridge Hospitality Santa Barbara, United States

    Job Summary · This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned a ...

  • True Digital Surgery

    Technical Services Manager

    5 days ago

    True Digital Surgery Santa Barbara, United States

    ABOUT US · True Digital Surgery is a World Leader in Computer-Guided Microsurgery. We combine 3D visualization and guidance software applications focused on improving accuracy, efficiency and outcomes for surgeons and patients. Our medical imaging and guidance system employs adv ...

  • Hotel Milo

    Guest Service Manager

    1 week ago

    Hotel Milo Santa Barbara, United States

    Job Summary: · This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned ...

  • Aimbridge Hospitality

    Guest Service Manager

    3 days ago

    Aimbridge Hospitality Santa Barbara, United States

    Job Summary · This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned ...

  • Aimbridge Hospitality

    Guest Service Manager

    2 weeks ago

    Aimbridge Hospitality Santa Barbara, United States

    Job Summary · This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned a ...

  • True Digital Surgery

    Technical Services Manager

    8 hours ago

    True Digital Surgery Santa Barbara, United States

    ABOUT US · True Digital Surgery is a World Leader in Computer-Guided Microsurgery. We combine 3D visualization and guidance software applications focused on improving accuracy, efficiency and outcomes for surgeons and patients. Our medical imaging and guidance system employs adva ...

  • Gold's Gym - SoCal

    Customer Service Manager

    1 week ago

    Gold's Gym - SoCal Santa Barbara, United States Full time

    If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading · Why is it great to work here? · Gold's Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our t ...

  • University of California

    Management Services Officer

    1 week ago

    University of California Santa Barbara, United States Full time

    Job Posting Details · Payroll Title: ADMIN MGR 2 · Job Code: 000548 · Job Open Date: 04/16/24 · Application Review Begins: 05/01/24 · Department Code (Name): MSII (MARINE SCIENCE INSTITUTE) · Percentage of Time: 100 · Union Code (Name): 99 · Employee Class (Appointment Type): St ...

  • Big Brand Tire & Service

    Automotive Service Manager

    1 day ago

    Big Brand Tire & Service Santa Barbara, United States

    Job Description · Job DescriptionAutomotive Service Manager: $58,000-$85,000 effective rate (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits) · What is the job? · Meet or exceed performance targets by understanding and following company strategies · Be ...

  • Big Brand Tire & Service

    Automotive Service Manager

    5 hours ago

    Big Brand Tire & Service Santa Barbara, United States

    Job Description · Job Description · Automotive Service Manager: $58,000-$85,000 effective rate (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits) · What is the job? · Meet or exceed performance targets by understanding and following company strategies · ...

  • Big Brand Tire & Service

    Automotive Service Manager

    6 days ago

    Big Brand Tire & Service Santa Barbara, United States

    Job Description · Job Description · Automotive Service Manager: $58,000-$85,000 effective rate (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits) · What is the job? · Meet or exceed performance targets by understanding and following company strategies · ...

  • Tri-Counties Regional Center

    Director of Community Development

    1 week ago

    Tri-Counties Regional Center Santa Barbara, United States

    **Job Title**: DIRECTOR, COMMUNITY DEVELOPMENT*** · **Job Summary**: · As a member of the senior management team, provides person-centered leadership to direct the formulation and implementation of the agency Quality Assurance, Community Placement, Peer Advocacy, and Resource Dev ...

  • Office Depot

    Retail Assistant Manager

    18 hours ago

    Office Depot Santa Barbara, United States

    **Overview** · At Office Depot, Inc., every leader is responsible for growing total sales and services within the location. The Sales Manager will partner with the General Manager to drive the overall services culture within the location, assist in the day-to-day operations, and ...