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    Phone Scheduler - Louisville, CO, United States - Gastroenterology of the Rockies

    Gastroenterology of the Rockies
    Gastroenterology of the Rockies Louisville, CO, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Gastroenterology of the Rockies is looking for an enthusiastic and motivated person to join our team as a Medical Appointment Scheduler
    Full-time
    Administrative Building (Louisville)/Not Remote;

    Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area with eight office locations and five Ambulatory Surgery Centers.

    We are seeking a Medical Patient Schedule to join our growing team.
    This position responds professionally to calls from patients to schedule doctor's office visits, and/or procedures.

    Will communicate with patients so that they can understand, recognize their individual needs to provide the highest quality patient experience while maintaining accurate patient notes in our system.

    Maintain knowledge of medical terms able to determine need of translator.
    Collects complete, accurate and up to date demographic, insurance, prior and current medical history information. Updates all required systems and files immediately upon receipt of updated or new information.

    If the patient needs to be seen immediately, checks the doctor schedule to determine who should see the patient.

    Refers all "self-pay" patients to the billing department to set up payment arrangements. If the patient's account is in collection status, refers the patient to the billing dept. Participates in staff meetings, contributing to the development of patient care improvements, department efficiency and effectiveness.

    Contacts patients via the "Recall" process to remind them of the need to schedule appointments, following company policy and protocol.

    Performs other tasks, projects and assignments as requested by the management team.
    Understands and complies with company policies as outlined in the Employee Handbook and Company Compliance Plan.

    Understands company operations beyond his/her own area of responsibility and uses this knowledge to assist and support other parts of the organization.

    Demonstrates positive support for the mission and values of the company in all situations.
    1 – 2 years' experience as a patient scheduler, (GI experience preferred).
    Excellent verbal and written communication skills, particularly in a telephone environment.
    Beginning to Intermediate computer skills and knowledge of Outlook, with medical software, (Intergy), experience preferred.
    Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

    The worker is required to have close visual acuity to perform an activity such as:
    preparing and analyzing data and figures; viewing a computer terminal;
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