- Pay: Based on experience
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Hotel Manager
3 weeks ago
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Hotel General Manager
2 weeks ago
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Hotel General Manager
3 weeks ago
Hotel Management and Consulting Olympia, United StatesHotel Management & Consulting is seeking an experienced, hands-on Hotel General Manager for our WoodSpring Suites location in Olympia, WA · Our Ideal Candidate: · Adaptable. Energetic. Goal-Achiever. Strong professional history of leading & managing extended-stay hotels. Proven ...
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Hotel Housekeeping Manager
2 weeks ago
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Hotel Housekeeping Manager
3 weeks ago
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Hotel General Manager
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Hotel Sales and Events Manager
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Trainee Deputy Branch Manager
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Hotel Night Audit
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Hotel Night Audit
1 week ago
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DSHS BHA Food Service Manager 3
1 week ago
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Director of Sales Marketing
3 weeks ago
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Sales Coordinator- NEW AC HOTEL
3 weeks ago
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Front Desk Supervisor
3 weeks ago
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Hotel Front Office Supervisor
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Front Desk Supervisor
3 weeks ago
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Dir Sales
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Sales Coordinator- Events
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Front Desk Supervisor
3 weeks ago
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Director of Revenue Analysis
5 days ago
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Hotel Manager - Olympia, United States - Souwester Lodge
Description
The beloved Sou'wester Historic Lodge and Vintage Travel Trailer Resort is a hodgepodge of accommodation types including suites, cabins, vintage travel trailers, RV & Camping spaces on the Long Beach Peninsula in historic Seaview, Washington.
Our business is growing quickly and we are in need of a skilled Business Operations and Personnel Manager to partner closely with the Owner to implement, improve, and oversee operational efficiencies in all departments.
About the Role
The Business Operations and Personnel Manager is the key partner to the Owner for all aspects of operations, day-to-day staff management, guest satisfaction, and community relations.
They will provide leadership and strategic planning to all departments in support of our service culture, maximizing operations and guest satisfaction.
They will be capable of seeing the big picture while managing and improving the intricacies of daily operations to ensure the hotel runs as effectively and efficiently as possible, while ensuring the quality standards of service are consistently met.
Responsibilities
Develop and implement policies and procedures which improve operational efficiency and employee engagement
Communicate performance expectations and provide employees with on-going feedback
Drive business success through the creation and implementation of departmental action plans
Communicate and reinforce the vision for customer service to all leads and employees
Ensure full compliance to hotel operating procedures, policies, and service standards
Handle guest complaints and oversee service recovery procedures
Partner with the Finance Manager and Owner to ensure on-going profitability of the hotel
Coach, teach, and motivate team to maintain high-quality guest service and safety
Act as a key decision maker in hiring and promoting staff
Additional duties as necessary to ensure the success of the team and business
The ideal candidate will possess:
Previous hotel experience including leadership positions
Self-motivation and a commitment to excellence
A desire to help scale the business and actively work to achieve long & short term goals
The ability to improve upon and implement processes and systems that align with staff abilities and business needs
A great work ethic demonstrated by leading by example
A warm, genuine, and socially engaging personality
Excellent managerial, team building, and staff development skills
The ability to prioritize, problem solve, exercise good judgment and time management
Strong financial and budgeting acumen
Clear and effective interpersonal communication
Familiarity with Washington state and Federal labor laws
Job Details:
Full-time: 40+hours/week
Work Location:
Onsite in Seaview, WA
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