Bilingual Burmese - Indianapolis, United States - CareSource

Description

** Bilingual Burmese - Customer Care Specialist**

*Share by Email* ****Job Summary:****

CareSource is looking to add 6 Bilingual, English and Burmese speakers to our Customer Care teams The Bilingual (Burmese & English) Customer Care Specialist I assists members or providers with routine service inquiries. Fluency will be assessed as part of the interview process.

***This job requires you be a resident of the state of Indiana.***

****Essential Functions:****

Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements

Ensure all HIPAA and State requirements/regulations are always adhered to

Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction

Build and strengthen member or provider relationships by providing quality customer service.

Maintain knowledge and understanding of all processes and procedures

Adhere to all departmental and company policies and procedures

Maintain complete and accurate documentation of all of telephone and written communications

Act as a mentor to new hire employees

Perform any other job related instructions, as requested

Fluent in English and Burmese

****Education and Experience:****

High School Diploma or equivalent is required

Two (2) years customer service experience is preferred

Customer Service experience in a call center is preferred

Fluent in English and Burmese

****Competencies, Knowledge and Skills:****

Critical thinking and listening skills

Decision making and problem-solving skills

Computer proficiency with knowledge and experience in a Windows environment

Typing speed of 35 words per minute (WPM)

Strong written and communication skills

Works well under pressure

Professional phone etiquette

Proper use of grammar

Ability to work in a fast-paced environment

Adaptable to a constantly changing environment

Attention to detail

Ability to multitask

Ability to work independently and with a team

Fluent in English and Burmese - fluency assessment will be administered

****Working Conditions:****

General office environment; may be required to sit or stand for extended periods of time

Must adhere to an assigned daily work schedule and have predictable and reliable attendance

Must be a resident of the state of Indiana

Category Description Status