Strategic and NAGA Customer Support Specialist - Hartford, United States - Quadient

Quadient Hartford, United States

3 weeks ago

Description

Quadient seeks a Customer Support Specialist in the Dallas area to cater to Strategic, National, and Government Accounts (NAGA). This pivotal role involves addressing inbound inquiries from both internal and external customers and field service offices. Duties encompass a wide range of tasks, including dispatching for NAGA accounts, resolving repair queries, troubleshooting equipment issues, assisting with postage and supply support, handling billing inquiries, elucidating contractual agreements, and addressing various requests.

The ideal candidate possesses a strong background in customer service and adept problem-solving skills. They must exhibit a dedication to customer retention and collaborative teamwork. Moreover, they should demonstrate a proactive approach to embracing change, adaptability to evolving business needs, and a commitment to company enhancement by setting and accomplishing goals. Effective communication, characterized by openness, honesty, and alignment with organizational values, is paramount in every interaction.

In This Role You Will

Responsible for promptly handling incoming Strategic/NAGA calls for the following: inquiry resolution, processing documents and email inquiries for district, dealer and internal customers – this includes handling a variety of call types based on the needs of the business
Provide first call resolution when troubleshooting depot repair equipment models
Use various software programs while assisting Strategic/NAGA customers and properly document information relative to the call
Interact professionally with internal and external departments to resolve issues for Strategic/NAGA customers
Respond to voicemails, emails (or faxes) in a clear and concise manner that is timely based on the urgency of the request
Partner with supervisor daily to be fully prepared to work efficiently and effectively
Research and resolve routine requests and customer concerns as received
Take every opportunity to exceed the expectations of both internal and external customers
Accomplish additional tasks, duties or projects assigned by the management team

What You Offer

High School Diploma or equivalent (GED)
Associates Degree or continuing education classes preferred
3 plus years of customer service experience
Utilization of Customer Relationship Management (CRM) applications preferred
Must be able to multi-task in a high-volume, fast-paced call center environment
Demonstrates commitment to problem solving and resolution
Leasing experience in the office equipment industry preferred
Knowledge of Order Care processes and procedures preferred
Hands on knowledge of the following systems preferred: Atlas/ERP/SFDC/ServiceMax/OLS
Hands on experience of troubleshooting depot repair and other products as required preferred

This position has an hourly pay range of:

$16.83-$25.24

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size andgrowth-stage. Toprovide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview:

Company subsidized Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Strong Company Match
Life & Disability Insurance – Company Sponsored
Paid Vacation, Sick Leave and 12 Company Holidays
Career & Leadership Development
Tuition Reimbursement Program
Company Sponsored Groups

About Quadient:

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since That's right, almost 100 years). We are the driving force behind the world's most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world's most meaningful customer experiences. Because connections matter

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at .

IT Support Specialist

3 weeks ago

Newtown Racquetball Inc Newtown, United States

**Job Summary**: The IT Support Specialist at the Newtown Athletic Club is responsible for ensuring the smooth and efficient daily technological operations of the business. This role encompasses a mix of network, hardware, software, and event/departmental support to facilitate th ...
Peer Support Specialist

2 weeks ago

ImmaCare Inc. Hartford, United States

**Position Summary**: · The Peer Support Specialist is a front-line staff working with our emergency shelter clients. The Peer Support Specialist is to have lived-experience of challenges with homelessness and housing in order to deliver our services in a non-judgmental way. They ...
Operations Support Specialist

2 weeks ago

The Hartford Hartford, United States

Operations Support Specialist, Claims - CH10KN · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, ...
Recreation Support Specialist

1 week ago

City of Hartford Hartford, United States

CITY OF HARTFORD **JOB DESCRIPTION** · POSITION TITLE: Recreation Support Specialist · DEPARTMENT: Parks and Recreation · IMMEDIATE SUPERVISOR: Recreation Office Manager · CLASSIFICATION: Full-Time · RATE: $20.49/hour (2024 rate), one year probation · **GENERAL DESCRIPTION**: · P ...
Technical Support Specialist

3 weeks ago

Voya Financial Hartford, United States

Together we fight for everyone's opportunity for a better financial future._ · We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not go ...
Residential Support Specialist

3 days ago

InterCommunity, Inc. Hartford, United States Full time

: · **VOTED by our Staff TOP WORKPLACE for 13 YEARS - Hartford Courant, 2023.** · **InterCommunity, Inc is a FQHC LA (Federally Qualified Health Center Look Alike). Our health center provides same-day primary care services to every member of the community, regardless of life situ ...
Operations Support Specialist, Claims- in Hartford

2 weeks ago

The Hartford Hartford, United States

Operations Support Specialist, Claims - CH10KN · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, ...
Marketing Support Specialist

1 week ago

Sig Sauer Inc Newington, United States

**Marketing Support Specialist** · SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending Amer ...
067-23 Residential Support Specialist- East

3 weeks ago

Corporation for Public Management East Hartford, United States

SUMMARY: The Residential Support Staff is a member of a team that provides direct care to individuals with developmental and intellectual disabilities. They are primarily responsible for ensuring that each assigned individual is provided with active treatment that will afford the ...
060-23 Residential Support Specialist- East

3 weeks ago

Corporation for Public Management East Hartford, United States

SUMMARY: The Residential Support Staff is a member of a team that provides direct care to individuals with developmental and intellectual disabilities. They are primarily responsible for ensuring that each assigned individual is provided with active treatment that will afford the ...
113-24 Residential Support Specialist- East

3 weeks ago

Corporation for Public Management East Hartford, United States

**SUMMARY**: The Residential Support Staff is a member of a team that provides direct care support to individuals with developmental and intellectual disabilities. The Residential Support Staff is primarily responsible for ensuring that each assigned individual is provided with a ...
Family Support Specialist 1

3 weeks ago

The Connection Inc Middletown, United States

Program Summary: · A child welfare program providing intensive case management, vocational supports, and temporary housing subsidies to families that are homeless or at risk of homelessness in order to support the achievement of family reunification and/or prevent the removal of ...
Support Specialist

1 week ago

Information Systems Holyoke, United States

Minimum Requirements: · - Bachelors Degree or equivalent experience · - One (1) to Three (3) years experience, preferably in a healthcare setting · Location: Valley Health Systems - Information Systems · Schedule: Full Time, day shift, M-F 8:00am - 4:30pm w/call ...
Desktop Support Specialist

2 weeks ago

Opus Inspection East Granby, United States

_**JOB DESCRIPTION**_ · **Title**: · Desktop Support Specialist · **Department**: · IT · **Reports To**: · Senior System Administrator · - **Job Purpose**: · - Opus Inspection is seeking a skilled Desktop Support Specialist to join our IT team. As a Desktop Support Specialist, yo ...
Technical Support Specialist

3 weeks ago

Marcone HVAC Plantsville, United States

Ever dream of doing work that makes a difference? Want to join a growing company? _Here it is We seek the talent of a dynamic **Technical Support Specialist** who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact wher ...
Rehabilitation and Support Specialist

3 weeks ago

BEHAVIORAL HEALTH NETWORK, INC. Holyoke, United States

**Do you enjoy helping individuals overcoming mental & behavioral health issues by providing community integration support?** · Join our team of competent and compassionate professionals as a Rehabilitation & Support Specialist in the PACT (Program for Assertive Community Treatme ...
Sales Support Specialist

2 weeks ago

Elevance Health Wallingford, United States

Job Family: SLS > Sales Support · Type: Full time · Date Posted: May 13, 2024 · Anticipated End Date: Jun 07, 2024 · Reference: JR116221 · Description · **Title: Sales Support Specialist** · The **Sales Support Specialist **will be responsible for supporting product line success. ...
Operations Support Specialist

1 week ago

Notch Mechanical Chicopee, United States

**Operations Support Specialist** · **Are you interested in basic IT and facilities? Notch Mechanical Constructors is searching for an Operations Support Specialist** · The Operations Support Specialist is integral to ensuring the craft leadership personnel are equipped with the ...
Administrative Support Specialist

2 weeks ago

Gandara Mental Health Center, Inc. Westfield, United States

**Why Work for Gandara**: · Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration Whether that is in an entry level or leadership role, Gan ...
Application Support Specialist

2 weeks ago

Osaic Meriden, United States

**Application Support Specialist** · - Contract Duration: 8 Months (contract to hire) · - Onsite · **SUMMARY** · Work in a team environment and perform a wide variety of duties pertaining to Infinex's overall technology needs. · **DUTIES AND RESPONSIBILITIES** · Performs a variet ...