VP of Account Management - Williston, United States - Shelby American Inc

Shelby American Inc Williston, United States

4 weeks ago

Description

Location:

To be considered for this role, you must reside in one of the following states; AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV.

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn't have to be At Flores, we focus on technology and customer service, so our clients can focus on their employees.

We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.
Please visit our website to learn more about our people, culture, and benefits
Job Summary

At Flores, we are passionate about our clients and their employees having a great experience, as well as our broker partners.

Building a service team that is completely focused on providing the highest quality service is a top-level company priority. The

VP Of Account Management

will drive unparalleled client satisfaction, client retention, and contribute to the overall success of the company. The

VP Of Account Management

will implement innovative strategies to enhance service quality, optimize operational efficiency, and foster lasting relationships with clients and brokers. The

VP Of Account Management

reports to the Chief Operating Officer.
What You'll Do
Develop and continually improve broker, client and participant satisfaction programs enabling Flores to understand where we need to improve.
Develop and implement strategies to enhance client satisfaction and retention.
Manage risks with client relationships. Develop, manage and lead action plans to address items affecting the client base.
Utilize metrics and data to understand operational health and manage the team.
Set the bar for performance expectations for all roles within client services team.
Collaborate with other teams to enhance client experience and brand awareness.

Build and maintain relationships with key broker partners and key clients, understanding their needs and providing an escalation path for issue resolution.

Provide guidance and support to team members to ensure a remarkable client experience.
Analyze client feedback and data to identify areas for improvement and drive continuous enhancement of client experience.
Maintain knowledge of trends, developments, new technologies, and market conditions relevant to the benefits industry.
Perform other duties as assigned.
Maintain quality work that exemplifies and promotes Flores' core values.
Requirements

Who You Are

Bachelor's degree in Accounting, Finance, Communications or Business Administration with a minimum of 10 years in a client relationship role is preferred.

Previous experience in benefits management, customer service or accounting related field would be a plus but is not required.
Experienced in partnering with an executive team and have a high level of written and oral communication skills.

A proven leader with experience managing a successful team, who recognizes the value of promoting personal and professional growth for all team members.

Strategic, creative, and innovative thinker with a client centric approach.
Able to operate independently and utilize use data from a variety of different sources.

Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.

Qualified candidates possess above average analytical and problem-solving skills.
An individual that understands the value of providing a high level of customer service.
Flores' standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional remote office environment.

To be considered for this role, you must reside in one of the following states; AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV.

This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel.

This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.

How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees.

We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too
Competitive Benefits

– Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA's, Pre- and Post-tax 401k's with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more
Work Life Balance

– We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
Community Involvement

– We love to give back to our community, and we recognize that our team does too We have a volunteer program in place to support our team members as they help the organizations' they are passionate about.
Our Core Values & Diversity Focus
Our vision is to be the most admired benefits partner, and our core values and beliefs are:

We believe in always doing the right thing.
We believe that a remarkable service experience is possible.
We believe in trusting one another as an operating philosophy.
We believe that high performance teams deliver extraordinary results.
We believe in building benefits technology that converts the complex to easy.
We seek to empower, empathize, and respect our team members and our world.

Flores & Associates is proud to be an Equal Employment Opportunity employer.

We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.

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