Jobs
>
Director of Operations
>
Étreux

    Director of Operations - Boston, United States - Leap Brands

    Leap Brands
    Leap Brands Boston, United States

    3 weeks ago

    Default job background
    Description

    The Director of Operations will play a pivotal role in overseeing the operational efficiency and performance of our retail services across various locations. This strategic leadership position requires a seasoned professional with a strong background in multi-unit operations management, a keen eye for detail, and a passion for delivering top-notch customer service.

    Responsibilities:

    1. Operational Leadership:
      • Lead and manage a team of district managers and store managers, providing guidance, support, and mentorship to ensure consistent operational standards and best practices.
      • Develop and implement operational strategies that align with the company's goals and drive enhanced customer experiences.
    2. Performance Management:
      • Monitor and analyze key performance indicators (KPIs) across all locations, identifying trends, opportunities, and areas for improvement.
      • Set performance goals and provide regular feedback to the operations team to optimize productivity, sales, and customer satisfaction.
    3. Process Improvement:
      • Evaluate current operational processes and workflows, identifying areas for streamlining and efficiency enhancement.
      • Collaborate with cross-functional teams to implement process improvements that increase productivity and reduce costs.
    4. Quality Assurance:
      • Ensure consistent adherence to company standards, policies, and procedures across all locations.
      • Implement quality control measures to maintain the highest level of service quality and customer satisfaction.
    5. Training and Development:
      • Oversee the development and delivery of training programs for store managers and staff to enhance product knowledge, customer service skills, and operational proficiency.
    6. Budget Management:
      • Work closely with the finance department to develop and manage operational budgets for each location, monitoring expenses and identifying opportunities for cost savings.
    7. Market Expansion:
      • Collaborate with the executive team to assess potential new locations and provide operational insights for successful market entry and expansion.
    8. Communication and Collaboration:
      • Foster effective communication channels between different departments, ensuring alignment on goals and objectives.
      • Collaborate with marketing and sales teams to develop strategies that drive customer engagement and loyalty.
    9. Crisis Management:
      • Develop and implement contingency plans and protocols to address unexpected operational challenges and ensure business continuity.

    Qualifications:

    • Bachelor's degree in Business Administration, Retail Management, or a related field. Master's degree is a plus.
    • Minimum of 7-10 years of progressive experience in multi-unit operations management within the retail or service industry.
    • Proven track record of successfully leading and managing teams to achieve operational excellence and meet performance targets.
    • Strong analytical skills with the ability to analyze data, identify trends, and make informed decisions.
    • Excellent interpersonal and communication skills, with the ability to collaborate effectively across various teams and levels of the organization.
    • Exceptional problem-solving abilities and a customer-centric mindset.
    • Demonstrated ability to implement process improvements and drive operational efficiency.
    • Budget management and financial acumen.
    • Flexibility to travel to various locations as required.
    • Prior experience in retail services, franchise operations, or a similar industry is highly desirable.

    Powered by JazzHR

  • COREcruitment Ltd

    Director of Operations

    2 weeks ago

    COREcruitment Ltd Boston, United States

    Director of Operations - Hospitality · Boston, MA · $150,000-200,000 · We are seeking an experienced Director of Operations to join one of our coolest clients With operations across the world and aggressive growth planned- this is an amazing time to join them. · The ideal candida ...

  • Tenacity

    Director of Operations

    2 days ago

    Tenacity Boston, United States

    Position Overview: Partner with Tenacity's Pathway leadership team to drive the strategy, planning and execution for our comprehensive school year ACE Academy and Pathway to Post Secondary Success, serving Boston elementary, middle, high school, and college students (including li ...

  • Impact Recruiting Partners, a WorldBridge Partners Affiliate

    Director of Operations

    1 week ago

    Impact Recruiting Partners, a WorldBridge Partners Affiliate Boston, United States

    Do you want to join thriving organizations with unprecedented growth who excel in providing world-class electronics and high volume/mix componentry designs and products that perform challenging tasks and provide compelling solutions to industries such as Aerospace, Defense, Space ...

  • City of Boston Massachusetts

    Director of Operations

    1 week ago

    City of Boston Massachusetts Boston, United States

    Leads the implementation of new internal processes and management tools to streamline workflows and drive internal efficiencies. Work with leadership staff to develop and implement appropriate policies and procedures governing the day-to-day operatio Operations, Director, Operati ...

  • Tenacity

    Director of Operations

    8 hours ago

    Tenacity Boston, United States

    Position Overview: · Partner with Tenacity's Pathway leadership team to drive the strategy, planning and execution for our comprehensive school year ACE Academy and Pathway to Post Secondary Success, serving Boston elementary, middle, high school, and college students (including ...

  • Cooper Connect

    Director Of Operations

    2 weeks ago

    Cooper Connect Boston, United States

    Job Description · Company: Chick-fil-A Copley Square Matt DeMichele-Rigoni is an Owner/Operator with rapid success. · He was was recently selected by Chick-fil-A, Inc as the Rookie of the Year for the Northeast Region · Chick-fil-A is the fastest growing Quick Service Restaura ...

  • Exceeders Group LLC

    Operation Director

    1 week ago

    Exceeders Group LLC Boston, United States

    About the job Operation Director · The Pioneers is looking for an experienced Director of Operations to organize and oversee the daily operations of the organization. You will be the one to ensure that our processes are well-coordinated and productive by managing its procedures ...

  • Beacon Hill

    Director of Operations

    6 days ago

    Beacon Hill Boston, United States

    To Apply for this Job Click Here · Director of Operations to $110K - Unique Opportunity · Our client, an international education company, is seeking a Director of US Operations to join their busy and growing team In this role, you will be responsible for supervising office oper ...

  • Brooke Charter Schools

    Director of Operations

    5 days ago

    Brooke Charter Schools Boston, United States

    Who Are We? · Brooke Charter Schools is a network of five public charter schools, serving grades K-12 in Mattapan, Roslindale, and East Boston. At Brooke, we coach and invest in our teachers so that they can help our students achieve at the highest levels and graduate from colle ...

  • Leap Brands

    Director of Operations

    5 days ago

    Leap Brands Boston, United States

    The Director of Operations will play a pivotal role in overseeing the operational efficiency and performance of our retail services across various locations. This strategic leadership position requires a seasoned professional with a strong background in multi-unit operations mana ...

  • Tenacity

    Director of Operations

    6 days ago

    Tenacity Boston, United States

    Position Overview: Partner with Tenacitys Pathway leadership team to drive the strategy, planning and execution for our comprehensive school year ACE Academy and Pathway to Post Secondary Success, serving Boston elementary, middle, high school, and college students (including lit ...

  • Scion Staffing

    Director of Operations

    5 days ago

    Scion Staffing Boston, United States

    Scion Nonprofit Staffing is searching for a Director of Operations to join an impactful nonprofit organization dedicated to providing career advancement resources to BIPOC college students This position is fully remote and the organization is based in the Boston area · OVERVIEW · ...

  • CERES Group

    Director of Operations

    1 week ago

    CERES Group Boston, United States

    The Director of Operations reports directly to the CEO of the firm. The ideal candidate is an operations professional passionate about impact investing, who understands the importance of trust and integrity in developing and maintaining relationships. You will thrive in this posi ...

  • Career Blazers Nonprofit Search

    Director of Operations

    3 weeks ago

    Career Blazers Nonprofit Search Boston, United States

    Director of Operations · Boston, MA · Hybrid 3 days a week · Position Overview · Be a part of a nonprofit organization committed to addressing social isolation, improving the quality of life, and respecting the dignity of older adults in Massachusetts. As the Director of Opera ...

  • EPM Scientific

    Director Clinical Operations

    3 days ago

    EPM Scientific Boston, United States

    Director, Clinical Operations (Hybrid in Boston, MA) · Salary: $220,000- $245,000 · This company is a pioneering biotechnology company dedicated to advancing the field of gene therapy to address unmet medical needs and transform the lives of patients worldwide. Founded on the pr ...

  • Zendr

    Sr Director, Product Operations

    2 days ago

    Zendr Boston, United States

    Sr Director - Product Operations - Leading Cybersecurity Company · A rapidly growing cybersecurity company is on the hunt for a Sr Director, Product Operations to join their their high-performing leadership team. · They are on yet another growing phase after receiving $100m+ fund ...

  • Queen Consulting Group, Inc.

    Director of Practice Operations

    2 days ago

    Queen Consulting Group, Inc. Boston, United States

    The Director of Practice Operations is accountable for leading and directing a team which includes 25 plus dental professionals. This group includes approximately 7 Practice Administrators (PAs) and 20 plus Dental Assistants (D - As). Key Responsibil Operations, Director, Practic ...

  • Monte Rosa Therapeutics

    Director, Clinical Operations – Inflammation

    2 weeks ago

    Monte Rosa Therapeutics Boston, United States

    Director, Clinical Operations – Inflammation · Location: Boston, MA · Monte Rosa Therapeutics is seeking a highly experienced Clinical Operations professional to lead the successful planning, implementation, and conduct of clinical trials across multiple indications. Reporting to ...

  • Bluewave

    Director of Account Operations

    1 week ago

    Bluewave Boston, United States

    BlueWave is hiring a Director of Account Operations for a technology client with headquarters in Boston, MA As a Director of Account Operations, you will be responsible for fostering relationships with the companys key clients. Responsibiliti Operations, Director, Operation, Acco ...

  • Zevra Therapeutics

    Senior Director Commercial Operations

    1 week ago

    Zevra Therapeutics Boston, United States

    Sr. Director, Commercial Operations · Company Overview · Zevra Therapeutics is a rare disease company combining science, data, and patient needs to create transformational therapies for diseases with limited or no treatment options. Our mission is to bring life-changing therapeut ...