- Responsible for providing price quotes to customers and ensuring the agreed upon prices and terms are correctly updated in the contract management system.
- Responsible for the accuracy of invoices sent to customers.
- Close collaboration with customers and various departments including trade management, off shore shared service centers (GSC), Sales Reps, and Finance.
- Quote customers, utilizing company processes, policies, and standards.
- Ensure that contract agreements are correctly and updated in a timely manner and maintained in the contract system utilizing company processes, policies, and standards.
- Collaboration with sales reps, proactively conduct contract renewal planning meetings to identify client contract requirements, establish an action plan to execute on them for the purpose of delivering the customer a complete, and correct contract on time.
- Engage with the necessary stakeholders which have a part in price decisions such as legal or regulatory requirements, contract standards, and operational cost for extraordinary services.
- Meet deadlines and communicate on an ongoing basis with internal stakeholders.
Review contractual performance of both parties to ensure compliance with terms and to identify conflicts or changes requiring resolution. - Ability to clearly and concisely articulate detailed instructions
Strong attention to detail - Process execution compliance
- Team player and proven ability to work independently, prioritize, and work under pressure
- Excellent support for clients and sales teams in the service industry including managing contract conflicts and issue resolution, addressing service pricing/ cost inquiries, creating service price/ cost quotes, reviewing and referencing sales contract terms and pricing
- Experience using web-based software
- able to create and modify documents in MS Word
- Able to export data in Excel, sort, and filter data.
- Create and modify spreadsheets, use basic formulas, create v look-ups and pivot tables
- High school diploma or equivalent required; Advanced or Bachelor's Degree in logistics/supply chain related fields preferred
- At least 2 years of work experience
- Industry experiencein any of the following: supply chain, ocean carrier, transportation logistics, & shipping logistics is highly preferred
- Experience using any CRM like
- Must be proficient in MS Office programs such as Excel, Word, and Outlook.
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Customer Success Partner - Spring, United States - A.P. Mller - Maersk A/S
Description
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen.
We Offer:
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing teams.
Key Responsibilities:
Full Time
Benefits:
Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
If you are interested in applying for employment with Maersk in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.
Pay Transparency Notice:
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
