- Answers and resolves telephone help desk calls.
- Responds to support email in a timely and professional manner.
- Logs support calls for email and phone calls in an accurate and timely manner.
- Works with other technical departments in troubleshooting.
- Assists with special projects as assigned.
- Performs other related duties as assigned.
- Knowledge of excellent customer service skills.
- Ability to put into action excellent written and verbal communications regarding customer service.
- Knowledge of basic computer operation and use.
- Knowledge of mobile technology/devices.
- Ability to understand and follow instructions.
- Ability to drive a university vehicle.
- Physical condition adequate to permit full performance of duties.
- Resume
- List of References
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1 week ago
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Stephen F. Austin University Nacogdoches, United StatesThis is a student position responsible for assisting in providing technical support to university students, faculty, and/or staff. Position may be responsible for assisting in a variety of department functions including, but not limited to, answering Technical Support, Technical, ...
Student Assistant - Nacogdoches, United States - Stephen F. Austin University
Description
Student Assistant - Technical Support Bookmark this Posting | Print Preview | Apply for this Job
Posting Details
Position Information
Job Title Student Assistant - Technical Support
General Description
This is a student position responsible for assisting in providing technical support to university students, faculty, and/or staff. Position may be responsible for assisting in a variety of department functions including, but not limited to, answering and resolving telephone help desk calls, receiving and releasing computers for service, and resolving computer hardware/software issues. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
Job Duties
Required Knowledge, Skills, and Abilities
Required Qualifications
The minimum education required for admittance as a student at Stephen F. Austin State University.
No direct experience is required. Training and instruction will be provided.
Preferred Qualifications
Physical Demands
Special Conditions for Eligibility
A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters. To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.
Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.
Position End Date (if temporary)
Posting Detail Information
Posting Number SA
Number of Vacancies 2
Posting Open Date 05/15/2024
Review Start Date
Posting Close Date
Work Schedule Monday-Friday 8:00 a.m. - 5:00 p.m.
Min Pay Rate $10.00/hr
Open Until Filled Yes
Special Instructions to Applicants
EEO Statement
Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence through diversity. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at
Posting Quick Link
Department Information
Department Center for Teaching & Learning
Contact Name Theunis Oliphant
Contact Phone
Contact Email
Contact Information Applicants will be contacted by the hiring department if selected for an interview. If you have technical questions about this job posting, please contact HR at
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed To Apply
Required Documents
Optional Documents