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    Customer Service Representative - Arlington, United States - ROCS Grad Staffing

    ROCS Grad Staffing
    ROCS Grad Staffing Arlington, United States

    1 week ago

    Default job background
    Non-profit / Volunteering
    Description

    Responsibilities:

    • Assists members and potential members with their telephone, online, and mobile requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations
    • Assist with general department administration and reporting
    • Manage customer service tickets and chats
    • Responds to questions and/or provides information upon request from members (internal and external)
    • Processes requests/transactions, as appropriate
    • Assists members and potential members in understanding and utilizing products and services
    • Other duties as assigned

    Requirements of the Member Services Specialist:

    • One to two years of previous experience in customer service
    • Demonstrated knowledge of banking products, services, policies, and procedures
    • Previous telephone sales and customer service experience
    • Excellent oral, written, telephone and interpersonal communication skills
    • Excellent organizational and problem-solving skills
    • Must possess a strong service orientation
    • Ability to handle multiple tasks/priorities in a fast-paced environment
    • Tech-savvy including proficiency in Microsoft Office Suite programs
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