Patient Services Representative Ii - Washington, United States - Savista

Savista
Savista
Verified Company
Washington, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results.

We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).


Job Description:


Essential Duties & Responsibilities:

  • Interview patients inperson and/or by phone to obtain all required information for hospital records and billing systems. Preregisters all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures.
  • Verify insurance coverage and obtain authorization for all services requiring precertification.
  • Process internal and outgoing referrals, as needed, per department procedures.
  • Perform clerical functions as needed, including answering phones, taking messages, chart processing, faxing and scanning.
  • Collect and process upfront deposits or setup payment arrangements, as required.
  • Screen patients for Medicaid, Affordable care Act or hospital sponsored financial program and provide appropriate documentation and referral.
  • Assist other team members where necessary.
  • Adhere to department policies and procedures related to verification of eligibility, benefits, preauthorization requirements, available payment options, financial counseling and other identified financial clearance related duties.
  • Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served.

Job Requirements:

  • High school diploma or GED. 6+ months of experience in a customer service role, interacting directly with customers in person with responsibility and accountability for superior customer experience.
  • Demonstrated ability to effectively verbally communicate with customers in an attentive, friendly and engaging manner in alignment with Savista's values.
  • Experience showing initiative, including anticipating customer needs and going the extra mile to ensure an engaging and positive customer experience.
  • Demonstrated experience communicating effectively with a customer and simplifying complex information.
  • Experience working with customer support including issue resolution management.
  • Ability to multitask and prioritize departmental functions to meet both timed deadlines and quality expectations with great attention to detail.
  • Demonstrated ability to meet performance objectives.
  • Ability to crosstrain in other patient services departments.
  • Demonstrated success working both individually and in a team environment.
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office.


SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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