Virtual Customer Service Representative - Arlington, United States - Foundever
Description
Licensed Insurance Customer Service Representative
At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products.
Customer Service Representatives will be supporting one of the largest insurance providers in the U.S. CSRs will assist with entry-level auto and property policies. Foundever will pay for all training, testing fees, and all state licensing requirements.
We believe in investing in our agents and helping them to achieve a career in insurance. You will have the opportunity to grow within the company and encourage you to do so. The primary function of the position is to receive, review, and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy.
Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls.
Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.
Location Requirement:
Must live in VA.
Key Personality Traits:
- High serviceaptitude with personal drive to serve/display compassion
- Fondness of organization, order, and process
- Natural ability to manage emotions and show resiliency during a stressful situation
- Dependability
Core Competencies:
- Customer Service Aptitude
- Reliability
- Empathy
- Critical Thinking
Skills, Knowledge, & Abilities:
- Professional customer service aptitude
- Basic conflict resolution skills
- Effective verbal and written communication
- Active listening skills
- Demonstrated ability to multitask
- Ability to navigate system tools to search for answers & information
- Demonstrated ability to utilize computer systems/data systems
- Ability to solve complex situations with limited information
- Questioning and deductive reasoning skills
- Comfortable with independent studies
Benefits:
- Pay:
- Expected hours:
- 401(k)
- 401(k)
- Dental Insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
- Weekends as neededWork setting: Remote
- Bonus Opportunities
Requirements:
- Must be at least18 Years of age
- Must have HS Diploma or GED equivalent
- Preferred 6 months
- 1 year
At Home Requirements:
- Foundever will provide equipment (headset included) shipped to the agent's address after they pass their licensing exam.
- Self
- Ownership
- Self
- Quiet and distraction free work environment
- Cannot be the primary caregiver during training or working hours
- Must be comfortable with being on web camera during training and production
Military Friendly:
Foundever is a 2023 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations.
We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce.
Experience built on integrity, leadership, discipline, dedication and respect.EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Pay:
$ $19.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 10 years
- 11+ years
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
- No e
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