Jobs
>
Birmingham

    Member Experience Advocate - Birmingham, United States - Avadian Credit Union

    Avadian Credit Union
    Avadian Credit Union Birmingham, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Type

    Full-time

    Description

    We are looking for energetic, driven, service-oriented individual to fill our Member Experience Advocate - Universal position at our Midtown branch. In this role, the Member Experience Advocate - Universal will serve as a full-service liaison between the members and the Credit Union. The Member Experience Advocate - Universal will provide needs based solutions to members, perform transactions, open accounts, resolve issues, originate loans, and manage the lobby. In this role, the Member Experience Advocate - Universal will be offering members a personal experience from the moment they enter the branch, to the moment they leave.

    As if working with a fun team of highly talented professionals isn't enough, we also offer competitive salaries and a comprehensive benefits program. We don't want to brag or anything, but it's pretty top notch.

    Functions and Responsibilities:

    • Responsible for rotating branch duties, including paying and receiving functions.
    • Responsible for accurately processing and adhering to Avadian's Operations and Protocols.
    • Cultivate member relationships and use retail strategies along with Avadian's Preferred Way of Selling to develop sales leads and provide needs based solutions to members from Avadian's full range of financial products and services.
    • Adhere to action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
    • Explain consumer, mortgage, and business loan products to members, profile members' needs, and recommend loan options.
    • Support the branch member retention and relationship expansion through regular contact with existing and potential members.
    • Maintain a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures.
    • Maintain a thorough knowledge of Avadian's client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports.
    • Request, evaluate, and interpret credit information from Credit Bureau reports to ensure compliance with Avadian guidelines and federal regulations.
    • Explain reasons for denials and explore options for members when accounts are denied.
    • Possess a good understanding of the consumer loan process, guidelines, and a complete understanding of IRA's.
    • Balance the branch vault, CDM, and ITC, as necessary.
    • Fill in at other branches as needed.
    • Prompt and regular attendance is required.
    • Perform other duties as assigned.
    Requirements

    Experience Required:
    • One to three years of retail banking experience.
    • Sales quota experience or sales management experience.
    Education:
    • A high school diploma or GED.
    Other Requirements:
    • Must be comfortable providing needs based solutions to members.
    • Must have a competitive nature and be goal driven.
    • Must have the ability to work in a fast paced environment.
    • Must have the ability to use online computer systems, organize transactions and accurately manage large sums of money.
    • Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
    • Position will require employee to work on Saturdays from 8:45 a.m. until 12:30 p.m.
    • Bilingual in Spanish a plus
    Rate: $21 per hour + Comprehensive Benefits Package

    Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

    Avadian Credit Union is an Equal Opportunity Employer.
  • Protective Life

    Part-time Customer Experience Advocate

    2 weeks ago

    Protective Life Birmingham, United States Part time

    ???? **Privacy Notice** · **Part-time Customer Experience Advocate - Remote Birmingham** · Birmingham, AL / Customer Experience Contact Center / Part Time The work we do has an impact on millions of lives, and you can be a part of it. · We help protect our customers against li ...

  • The Cigna Group

    Medicare Provider Relations Representative

    3 weeks ago

    The Cigna Group Birmingham, United States Full time

    SUMMARY: · This position is an external provider facing role with account management responsibilities for a medium to low complex book of business. Territory for this role is Alabama and candidate MUST reside in Alabama. The role is accountable for the overall provider experience ...

  • Rubio Law Firm, P.C

    Bilingual Lawyer

    1 week ago

    Rubio Law Firm, P.C Birmingham, United States

    Company Description · Rubio Law Firm is a law firm in Birmingham, AL, focusing on personal injury and business litigation. Rubio Law Firm handles automobile accidents, workplace accidents, slip and falls, accidents with drunk drivers, defective products, and wrongful deaths. In a ...

  • UAB

    Patient Services Coordinator II

    3 weeks ago

    UAB Birmingham, United States Full time

    Position Description: · Schedule: Mon-Fri 8am-5pm · Location: Children's of Alabama South (Acton Road) · This classification is responsible for coordinating certain aspects of clinical and administrative patient services. Serves as patient advocate. Answers patient inquiries ver ...

  • Soliant

    Speech Language Pathologist

    2 weeks ago

    Soliant Birmingham, United States

    Minimum 1+ years speech therapy experience required. · Speech Language Pathologist (SLP) forExtended School Year · A great school located about 30 miles south of Birmingham, Alabamais looking for a skilled and committed Speech Language Pathologist to join their team. The ideal ca ...

  • Michel | King

    Litigation Paralegal

    3 weeks ago

    Michel | King Birmingham, United States

    Company Description · Michel | King is an employment and small business law firm based in Birmingham, Alabama. Our experienced attorneys provide highly effective representation to employees facing employment disputes, such as non-compete litigation, sexual harassment, racial disc ...

  • UAB

    immigration advisor j-1

    3 weeks ago

    UAB Birmingham, United States Regular

    IMMIGRATION ADVISOR J-1-(T Description The University of Alabama at Birmingham (UAB) seeks an IMMIGRATION ADVISOR J-1 to foster a welcoming and supportive environment for international scholars (exchange visitors) by providing information and support on J-1 immigration status is ...

  • Motion Recruitment

    Help Desk Analyst

    2 days ago

    Motion Recruitment Birmingham, United States

    The primary function of all IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, tr ...

  • Barracuda

    Account Executive

    2 weeks ago

    Barracuda Birmingham, United States

    Must have prior experience selling Networking or Security technology solutions in an outside sales role and live in territory. Must have experience selling to both Commercial and SLED markets. · Territory is Alabama, Mississippi, and Louisiana with accounts of 500 or more employ ...

  • Fireside Dental Co.

    Director of Customer Success

    3 weeks ago

    Fireside Dental Co. Birmingham, United States

    The Kalmar Group is excited to partner with Fireside Dental Co. for their first Director of Customer Success. These opportunities do not come often and we are eager to find this next leader to join their momentum · "Fireside" is a start-up group purchasing organization committed ...

  • American Family Care

    Patient Advocacy Manager

    4 days ago

    American Family Care Birmingham, United States Full time

    Summary · Provides leadership and direction to Patient Advocacy department and plays a key role in the improvement of service to our patients. Tracks and trends patient concerns and apprises Physician Services, Operations and others of healthcare delivery service levels and oppor ...

  • UAB

    patient services coordinator ii

    4 days ago

    UAB Birmingham, United States Regular

    PATIENT SERVICES COORDINATOR II-(T Description PATIENT SERVICES COORDINATOR II · The University of Alabama at Birmingham · This position is located at the 1917 Clinic whose mission is to provide compassionate and comprehensive care for persons living with HIV (Human Immunodefi ...

  • Ascension

    Case Management Social Worker

    4 days ago

    Ascension Birmingham, United States Full time

    Details · Department: Case Management · Schedule: 4 10s Tuesday-Friday, 7:00am - 5:00pm. No weekends or on-call. Two holidays per year. · Hospital: Ascension St. Vincent's Birmingham · Location: Birmingham, Alabama · This person will be supporting a Med-Surg unit. · Masters i ...

  • Wildsparq

    Director of Marketing

    3 weeks ago

    Wildsparq Birmingham, United States

    Who We Are · Wildsparq is a leadership development platform helping organizations grow their employees at scale. Our training turns unequipped managers into leaders and helps work teams find unity, clarity, and purpose. · We believe every person showing up for work today deserve ...

  • UAB

    Patient Encounter Specialist Call Center

    3 weeks ago

    UAB Birmingham, United States Full time

    Position Description: · Work Schedule: Full Time · Work Location: Support Services, PHCC, Avondale Business Center · Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible emp ...

  • UAB

    Patient Encounter Specialist

    2 weeks ago

    UAB Birmingham, United States Full time

    Position Description: · Work Schedule: Full Time, Monday - Friday · Work Location: Physical Medicine/Rehabilitation Clinic, Spain Rehabilitation Building · Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Servic ...

  • UAB

    peer recovery support specialist

    2 weeks ago

    UAB Birmingham, United States Regular

    PEER RECOVERY SUPPORT SPECIALIST-(T Description PEER RECOVERY SUPPORT SPECIALIST · The University of Alabama at Birmingham · The University of Alabama at Birmingham (UAB) seeks a Peer Recovery Support Spec. This position will provide peer services and support to the population s ...

  • UAB

    LPN - Licensed Practical Nurse - Psychiatric Decision Unit - Weekends PM

    2 weeks ago

    UAB Birmingham, United States Regular

    LPN - Licensed Practical Nurse - Psychiatric Decision Unit - Weekends PM-(T Description Compensation: Pay Range: $19.8 - $32.15 / hour · - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental lea ...

  • Daxko

    Customer Service Advocate

    3 weeks ago

    Daxko Birmingham, United States Full time

    Job Description · Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versati ...

  • Daxko

    Customer Service Advocate

    3 weeks ago

    Daxko Birmingham, United States Full time

    Company Description · Daxkos mission is to power health and wellness throughout the world. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. · Job Description ...