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Outbound Call Center Agent
1 week ago
FusionTech Ingram, United StatesWe are a continuously growing digital consulting firm that specializes in serving tax consultants. · *We offer:* · * *Secure job: *Despite the economic crisis, our company has continued to grow and the demand for our consulting services is greater than ever before. · * *Systemati ...
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Call Center Representative
2 weeks ago
Diversified Gas & Oil Corporation Birmingham, United StatesPosition: Call Center Representative Location: Birmingham, AL · Job Id: # of Openings: 3 CALL CENTER REPRESENTATIVE JOB ID: COMPANY PROFILE: Diversified Gas & Oil Corporation (DGOC) is an established owner and operator of producing conventional and unconventional natural gas & ...
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Call Center Representative
2 weeks ago
Southlake Orthopaedics Hoover, United StatesSouthlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional, organized, engaging, and friend ...
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Call Center Representative
3 days ago
Home Franchise Concepts LLC Birmingham, United States Full timeHome Franchise Concepts will NOT respond to ANY third-party agencies - we appreciate your cooperation. · About the Company · About Our Company · Home Franchise Concepts , is one of the world's largest franchise systems in the home improvement goods and services space, among the ...
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Call Center Representative
2 weeks ago
Southlake Orthopaedics Birmingham, United StatesJob Description · Job DescriptionSouthlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional ...
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Call Center Representative
9 hours ago
Home Franchise Concepts Birmingham, United States Full timeAbout Our Company · Home Franchise Concepts , is one of the world's largest franchise systems in the home improvement goods and services space, among the world's largest franchise businesses and a recognized leader in franchisee-franchisor relationships. Home Franchise Concepts' ...
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Call Center Representative
3 weeks ago
America's First Birmingham, United StatesRole: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. · Essential Functions & ResponsibilitiesAssists members and potential members with their telephone requests; answ ...
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Call Center Representative
3 weeks ago
dixieland rebath Birmingham, United StatesWe're seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represe ...
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Call Center Representative
3 weeks ago
America's First Federal Credit Union Birmingham, United StatesRole: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Essential Functions & Responsibilities Assists members and potential members with t Call Center, Representative, ...
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Call Center Representative
5 days ago
Bath Planet Birmingham, United StatesJob Description · Job DescriptionExperienced Call Center Representative · Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North A ...
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Call Center Representative
3 weeks ago
Re-Bath Birmingham, United StatesWere seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represen ...
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Call Center Representative
2 weeks ago
OnTime Service LLC Birmingham, United StatesJob Description · Job DescriptionJob description · Call Center Representative · Who Are We · OnTime Service began in 1975 and is still locally and family owned and operated. We have been blessed with an amazing team dedicated to serving people. Our mission statement, if you want ...
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Call Center Representative
2 weeks ago
dixieland rebath Birmingham, United StatesJob Description · Job DescriptionWe're seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates t ...
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Call Center Representative
2 weeks ago
PrideStaff Birmingham, United StatesPrideStaff has clients in the area searching for experienced, proven individuals to assist with temporary, temporary-to-hire and direct hire positions. We are looking for people who are professional and who can represent any company well. · PrideStaff can offer you a wide-range ...
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Call Center Representative I
1 week ago
Birmingham Water Works Birmingham, United StatesGeneral Responsibilities Responsible for handling customer requests to begin and discontinue water service and customer inquiries regarding bills. Solve problems involving important issues from standard policies and guidelines. Assist day and night shifts in supporting custom ...
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SilverWorks Ingram, United StatesWe are Trio Personalmanagement - your regional personnel service provider. · Our entire management team, employees and staff bring many years of experience in the areas of temporary employment, personnel placement, sales, customer service, recruiting and employee care, and live t ...
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Receptionist/ Call Center Specialist
3 weeks ago
PrideStaff Birmingham, United StatesPrideStaff has clients in the area searching for experienced, proven individuals to assist with temporary, temporary-to-hire and direct hire positions. We are looking for people who are professional and who can represent any company well. · PrideStaff can offer you a wide-range ...
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Lead Call Center Analyst
2 weeks ago
Bureau of the Fiscal Service Birmingham, United StatesSummary · PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. · This position is located at Bureau of the Fiscal Service, Payment Resolution Support Division. As a Lead Call Center Analyst, yo ...
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Call Center Representative
2 weeks ago
ITAC Solutions Birmingham, United StatesAre you a go-getter with a knack for customer satisfaction? Join our forward-thinking client's dynamic team as a Call Center Representative We have partnered with them to find a quick-thinking problem-solver who thrives in a fast-paced environment. If you're ready to tackle chall ...
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Representative, Call Center
4 weeks ago
DaVita Inc. Jefferson Hills, United States1200 Brooks LaneSte 285, Jefferson Hills, Pennsylvania, , United States of America · The TRIAGE COORDINATOR / CALL CENTER REPRESENTATIVE is a CMA (Certified Medical Assistant) responsible for handling a high volume of complex inbound calls, which requires an attention to detail, ...
Patient Encounter Specialist Call Center - Birmingham, United States - UAB
Description
Position Description:
Work Schedule:
Full Time
Work Location:
Support Services, PHCC, Avondale Business Center
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more.
In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
Under general supervision and according to established policies and procedures, to accurately and efficiently triage the telephone calls that are received from patients, their caregivers, relatives and other members of the healthcare team.
Position Requirements:
One (1) year of customer service experience required. Business Office education or similar coursework desired.
Must:
(1) attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management; (3) be able to perform math and bookkeeping skills; (4) possess exceptional telephone and customer service skills and (5) be knowledgeable of English grammar and punctuation. High school diploma or equivalent preferred.
TRAITS &
SKILLS:
Must be self-directed / self-motivated; must have good communication and interpersonal skills
Must be able to:
(1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to concierge, manager or patient advocate staff; (10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer's perceived needs; (Exhibit exception customer service towards patients and staff both at the front desk and at the UAB Medicine Self Check-In Kiosk.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer. Navigation jobDetails