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    patient services coordinator ii - Birmingham, United States - UAB

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    Regular
    Description
    PATIENT SERVICES COORDINATOR II-(T Description

    PATIENT SERVICES COORDINATOR II

    The University of Alabama at Birmingham

    This position is located at the 1917 Clinic whose mission is to provide compassionate and comprehensive care for persons living with HIV (Human Immunodeficiency Virus) Infection. This position, under general supervision, will work closely with the clinic social work team to provide top-notch customer service for established patients. The position requires proficiency with Microsoft Office software, IDX, IMPACT, and other internal systems once trained. May assist with transportation, billing, and insurance, Direct patient contact is needed.

    Key Duties & Responsibilities

  • Responsible for coordinating and/or administering certain clinical and patient services and for performing administrative duties in support of physician staff and operations.
  • Responsible for the conduct of patient scheduling.
  • Coordinates outpatient scheduling and facilitates in-patient pre-certification and admitting processes as necessary.
  • Serves as an advocate for patient and patient families assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community.
  • Answers patient and patient family inquiries verbally or in writing.
  • Assists in resolving patient problems.
  • Follows up with patients and patient families regarding post-treatment/post-operative status.
  • May supervise clerical staff
  • Knowledge, Skills, Abilities & Work Characteristics

  • Bachelors in a related field such as Social Work or Sociology
  • Customer Service Skills
  • Strong Computer Skills
  • 1-3 Years of experience
  • Hourly Range: $

    Qualifications

    Education

  • Bachelor's degree in a related field
  • And one (1) year of related experience required
  • OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
  • Primary Location

    :University

    Job Category

    :Clerical & Administrative

    Organization

    : Med - Infectious Diseases

    Employee Status

    :RegularShift:Day/1st ShiftWork Arrangement (final schedule to be determined by the department/hiring manager):Onsite


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