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    Patient Services Coordinator II - Birmingham, United States - University of Alabama at Birmingham

    University of Alabama at Birmingham
    University of Alabama at Birmingham Birmingham, United States

    3 weeks ago

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    Description

    Position Description:

    Schedule:
    Mon-Fri 8am-5pm


    Location:
    Children's of Alabama South (Acton Road)

    This classification is responsible for coordinating certain aspects of clinical and administrative patient services. Serves as patient advocate. Answers patient inquiries verbally or in writing. Resolves patient problems. Disseminates information relating to clinic operations. Maintains patient records. Responsible for the conduct of patient scheduling, reception and other front office operations.


    Under minimal supervision, responsible for coordinating certain aspects of clinical and administrative patient services and for providing responsible administrative duties in support of physician staff and operations.

    Responsible for processing and handling duties relating to patient insurance requirements and/or disability requirements. Responsible for the conduct of patient scheduling. Coordinates outpatient scheduling and facilitates in-patient pre-certification and admitting processes as necessary. Serves as an advocate for patient and patient family. Answers patient and patient family inquiries verbally or in writing. Assists in resolving patient issues. Responsible for tracking and maintaining documentation of referring MD to assist in patient follow-up. Performs other clerical duties in support of specific departmental functions.


    Position Requirements:

    Required:
    High school diploma or equivalent required. Previous clinic experience and knowledge of medical terminology is desired. Three (3) to five (5) years office/clerical experience. Demonstrated organizational and leadership skills; excellent customer service and communication skills.


    Must be:
    (1) able to type 40 words per minute. (2) file; (3) copy documents; (4) maintain copier, printer, and other equipment ; (5) open and sort mail; (6 database management; (7) answers telephone and take messages;

    Preferred:
    Prior experience with EPIC scheduling. Bachelor's degree preferred.

    Must be self-directed / self-motivated; must have good communication and interpersonal skills


    Must be able to:
    (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

    UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
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