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    Remote Customer Service Specialist - Los Angeles, United States - Synergistic Staffing Inc

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    Job Description Job Description Remote Customer Service Specialist Major Online RetailerJob OverviewWe are seeking a dedicated Customer Service Specialist to join a major online retailer of high-quality pet supplies and products.

    The company caters to pet owners nationwide, helping them give their furry friends the love and care they deserve.

    As a Customer Service Representative, you will be the frontline ambassador of the brand, ensuring that every customer interaction is positive, informative, and memorable.

    Responsibilities Provide outstanding customer service via phone, email, and live chat, addressing inquiries, resolving issues, and offering product recommendations.
    Assist customers in navigating the website, locating products, and placing orders.
    Handle customer complaints and concerns, striving to achieve satisfactory resolutions in a timely manner.
    Process returns, exchanges, and refunds according to company policies and procedures.
    Stay up-to-date on product knowledge and promotions to effectively assist customers.
    Collaborate with other departments, such as shipping and inventory, to ensure timely order fulfillment.
    Requirements Previous experience in customer service, call center, or related role.
    Excellent verbal and written communication skills.
    Friendly and professional demeanor.
    Strong computer skills and experience with CRM software or similar systems.
    Passion for pets and knowledge of pet care products is a plus.
    Benefits Competitive hourly salary commensurate with experience.
    Comprehensive benefits package including medical, 401(k), and paid time off.
    Positive and supportive work environment.
    Flexible remote work schedule.
    Employee discounts on pet supplies and products.
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