- Collaborates with Clinic Chief and area leadership to ensure high-quality and efficient clinical and non-clinical services.
- Provides leadership in assessing customer needs and satisfaction levels. Leads and facilitates continuous improvements to ensure customer service and efficiency.
- Designs, develops and implements plans/projects to improve operational efficiency, effectiveness and quality of care. Monitors and reports status and progress to supervisor.
- Designs, develops and implements programs supporting recruitment, retention and development of staff. Fosters positive environment for staff growth, development and teamwork.
- Delegates responsibility to appropriate staff. Coaches and develops staff. Creates opportunities for improvement in areas of weakness.
- Provides cost-effective functioning of operations at each facility. Applies sound fiscal management practice and efficient organization/utilization of staff and material resources. Ensures continuous cost structure improvements.
- Ensures safe, attractive patient care facilities. Ensures compliance with regulatory requirements. Participates in planning process for facilities maintenance and development.
- Establishes collaborative relationship with regional departments to support decisions beneficial to facility and valuable to customers. Facilitates collaborative approach toward improvement and problem resolution.
- Facilitates cross-functional activities to improve total performance.
- Serves on regional committees, task forces and teams as assigned.
- Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
- Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.
- Minimum two (2) years of management experience.
- Minimum five (5) years of business operations experience.
- Demonstrated experience in short and long-range planning.
- Bachelors degree in business administration, public health, or related field OR four (4) years of experience in a directly related field.
- N/A
- Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, written communication, team building, teamwork, problem solving, and quality management.
- Management experience in a healthcare setting.
- Masters degree in business administration, public health, or related field OR six (6) years of experience in a directly related field.
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Clinic Administration Manager - Kailua, United States - Kaiser Permanente
Description
Job Summary:Designs, develops, implements, supervises, and evaluates administrative operations of assigned departments. Represents Kaiser Permanente in community. Assists in Health Plan activities. Provides member/patient services. Implements specific programs to increase membership and enhance fee-for-service revenue. Maintains open communications with Oahu counterparts and staff. Recommends and implements changes to continually enhance Quality-of-Service Program. Coordinates administrative assistance to physicians and supervisors. Supervises assigned staff.
Essential Responsibilities:
