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    Server Systems Administrator - North Chicago, United States - Global Enterprise Services, LLC

    Global Enterprise Services, LLC
    Global Enterprise Services, LLC North Chicago, United States

    2 weeks ago

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    Description
    Job Description

    Job Description


    The Server Systems Administrator will provide Tier 3 IT support to restore services at customer sites through diagnosis, isolation and resolution of systems, software, and network problems.


    Education and Experience:
    (Preferred) Bachelor's Degree

    2 to 3+ Years of experience

    Security+ CE (or appropriate DoDM 8570 Baseline Certification)

    IAT Level II certification is required before start

    Public Trust Clearance – Tier 3


    Responsibilities:


    Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer's problem at Tier 1 or Tier 2 Help Desk support.


    Provide installation, support and maintenance for approximately (23) Servers used for printer services, database or file storage services, medical application services, or other business functions.

    Perform maintenance and technical support for network security applications such as, hard-disk encryption.


    Perform System Center Configuration Manager (SCCM) and McAfee Enterprise and Windows Server Update Services (WSUS), Symantec End Point, and ACAS.

    Install or configure third party software applications, associated patches and security updates or version updates, and troubleshoot errors associated with the installation of the software for approximately (6)

    Commercial-off-the Shelf (COTS) 3rd party software applications, including:
    Citrix and other business software products, within a Windows 10 desktop environment.

    Troubleshoot software and applications that fail to function according to software design.


    Knowledge and Skills:
    Excellent verbal and written communication skills

    Ability to organize and facilitate planning and demonstrations

    Ability to track, manage, and ensure projects tasks are completed in a timely manner

    Knowledge of Windows Server 2016/ 2019/ 2022

    Knowledge of Windows Server Update Services (WSUS)

    Knowledge of SharePoint Server

    Knowledge of Assured Compliance Assessment Solution (ACAS)

    Knowledge of Symantec End Point

    Knowledge of VMware

    Knowledge of Adobe

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