Systems Administrator - Gurnee, United States - Abbott Laboratories Employees Credit Union

Abbott Laboratories Employees Credit Union Gurnee, United States

3 weeks ago

Description

Job Description

SUMMARY: Maintains ALEC's information systems and service desk. The Systems Administrator administers the credit unions networks, server, and cloud-based systems under the direction of the Manager of IT Infrastructure. Works directly with other IT/IS representatives to secure, implement, and maintain ALEC's Information Systems. This individual will act as the IT areas' technical subject matter expert when it comes to ALEC Information Systems. The individual will actively manage the IT Service Desk to ensure co-worker information technology requests are properly addressed.

ESSENTIAL FUNCTIONS:

Installs, administers, secures and maintains the server, and server room environments for high performance and availability
Works with other System Administrator(s) in maintaining, building, configuring, deploying, installing and modifying the credit unions server infrastructure
Under the direction of the Manager of IT Infrastructure, manages the credit unions virtual solution
Supports the Disaster Recovery location for optimal performance in the event of scheduled and unscheduled failover. Works with other IT teams as needed to perform periodic testing and preventive maintenance
Maintains and monitors the credit union's network equipment
Upon direction from the Manager of IT Infrastructure, coordinates installation of system and major application upgrades
Works with Information Security to establish and support the credit unions backup schedules. Administers server backups; ensures backups occur as scheduled and that data from backup targets can be reliably restored as needed
Provides technical support and guidance to end users
Main participant of the IT Service Desk to triage co-worker requests
Works with Information Security area to harden ALEC's networks including the management of firewalls
Under the direction of the Manager of IT Infrastructure, evaluates and recommends purchasing of new servers, storage, computers or other peripherals
Monitors server and network related performance metrics as assigned and reports performance deficiencies to management
Performs Infrastructure troubleshooting and aids with problem remediation
May serve as an escalation point for staff members including Service Desk requests
Participates in on-call rotation as scheduled and directed by the Manager of IT Infrastructure
Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems in collaboration with vendor support
Creates and maintains area support documentation including procedures
Maintains and supports audio visual and phone systems
Diagnoses and remediates network communication issues
Administers credit union's wireless network architecture
Responsible to analyze, configure, update, patch and cycle cred union's hardware as directed.
Utilizes network monitoring tools to monitor network traffic, anomalies, and capacity
Works with Manager of IT Infrastructure and other System Administrator(s) to establish a hardware cycle schedule for all servers, switches, routers, and server room equipment
Responsible for maintaining a professional look and feel of information systems, including cable management and preventative maintenance of equipment
Other duties as may be assigned

QUALIFICATIONS:

Education Required: High School Diploma or equivalent (GED)
Education Preferred: CompTIA A+, Network+, Security+, ITIL, CISSP, CISM, CISA certifications
Experience Required: Three (3) years of experience in an IT role
Knowledge, Skills and Abilities (KSAs):
Ability to perform job functions independently
Ability to work as part of a team
Ability to verbally communicate effectively with internal and/or external members
Ability to use computers and job-specific technology/software efficiently
Maintains confidentiality
Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements

TRAVEL: Up to 10% local travel

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