- Document dietary and allergen requirements for clients and their children.
- Ensure access to essential toiletries, food, bedding, and other necessities for clients.
- Provide support and reassurance to clients while developing and addressing client action plans.
- Maintain up-to-date knowledge of the legal and social service systems at the county and New York State levels.
- Communicate client needs with team members and relevant service providers.
- Keep case management files updated using the agency's Empower program.
- Stay informed about local social services, rental procedures, tenant rights, and responsibilities.
- Utilize the UNITAS referral and Safe Shelter collaboration web-based tools to assist clients as required.
- Document services provided and submitted reports as assigned.
- Assist clients with daily routines and shelter chores.
- Provide transportation to clients for appointments as necessary.
- Maintain a clean reception area and perform light cleaning of the shelter to ensure a well-maintained program space.
- Attend YWCA staff meetings and mandatory training.
- Assist Hotline Operators by answering calls and offering empathetic and trauma-informed guidance to clients when needed.
- Perform other duties as assigned.
- An associate degree in human services or a related field preferred.
- Two or more years of experience in crisis-centered or intervention work.
- High School Diploma or GED.
- One or more years of experience in trauma-informed/crisis response work.
- Proficiency in Microsoft Office (Word and Outlook).
- Effective and clear communication skills through case notes.
- Ability to work and communicate with clients who may have animals.
- Extended periods of desk work.
- Ability to lift 25 pounds without assistance.
- Capability to work in a noisy environment.
- Occasional bending, standing, reaching, and stair climbing.
- Driving of own vehicle.
- Successful completion of a background check, including SCR/SEL/Fingerprinting.
- Possession of a clean NYS Driver's license and the ability to operate a non-commercial van.
- New York State Driving Abstract.
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Case Manager - Schenectady, United States - Ywca Of Schenectady
Description
Job Description
Job DescriptionAbout YWCA NENYFounded in 1888, YWCA NENY has been a trailblazer in adapting its programs and services to meet evolving community needs. Our mission is to eliminate racism, empower women, and advocate for peace, justice, dignity, and freedom for all. We encourage individuals from diverse backgrounds who possess the requisite skills and qualifications to apply for our available positions.
Job Summary
Reporting to the Director of the Empowerment, Healing, and Wellness Center, Case Managers play a crucial role in the intake and discharge processes of our clients. They are responsible for executing client action plans to support individuals on their journey to empowerment and healing. Case Managers offer compassionate guidance to clients and their children, fostering a safe and nurturing environment.
Supervisory Responsibilities: None
FLSA Category: Non-Exempt
Responsibilities
Preferred Skills and Qualifications
Required Skills and Qualifications
Physical Requirements
Additional Requirements
We are an equal-opportunity employer, firmly committed to diversity and inclusion. We do not discriminate based on race, religion, gender, or other factors. We believe diverse teams drive success and foster an inclusive environment, guided by our commitment to doing what's right.
3pm - 11pm EST
Work Days: Monday - Friday
